Makayla Brockman
Kettle Falls,WA
Summary
Dynamic leader and business owner with a proven track record at Brockman Custom Works, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in business management and customer relations, demonstrated by a 30% reduction in production downtime at Columbia Cedar. Excels in building strong client relationships and leading teams to success through effective communication and teamwork.
Overview
12
12
years of professional experience
Work History
Owner
Brockman Custom Works
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Quality Control Specialist
Columbia Cedar
03.2016 - 04.2020
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Minimized down time 30% by reducing production rework and recalls.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Created and maintained several databases to track statistical data.
Bakery Assistant
Super 1 Foods
01.2015 - 11.2015
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Hair Stylist
Hair Masters
04.2012 - 12.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
Cosmetology License - Cosmetology
Paroba College of Cosmetology
Everett, WA03.2012
High School Diploma -
Crossroads High School
Granite Falls, WA06.2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Financial Management
- Business Development
- Business Planning
- Customer Service
- Teamwork and Collaboration
- Team Leadership
Timeline
Owner
Brockman Custom Works
01.2021 - Current
Quality Control Specialist
Columbia Cedar
03.2016 - 04.2020
Bakery Assistant
Super 1 Foods
01.2015 - 11.2015
Hair Stylist
Hair Masters
04.2012 - 12.2014
Cosmetology License - Cosmetology
Paroba College of Cosmetology
High School Diploma -
Crossroads High School
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