Makayla Butt
Canal Fulton,OH
Summary
Professional with experience in rehabilitative and long-term care settings, supporting residents through clear communication and dependable care coordination. Skilled in conflict resolution, case documentation, and handling sensitive information with discretion. Known for building trust and delivering timely, personalized support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service Representative
Garden Healthcare
Akron, Ohio
02.2024 - Current
- Conducted care conferences for residents at rehabilitative and long-term care facilities, facilitating clear communication.
- Provided excellent customer service to resolve resident complaints in a timely manner.
- Cultivated strong relationships with residents through personalized assistance and support, enhancing overall satisfaction.
- Maintained confidential records of resident interactions, detailing inquiries and actions taken to ensure accurate follow-up.
Receptionist
Legends Care and Rehabilitation Center
Massillon, Ohio
01.2023 - 02.2024
- Welcomed visitors upon arrival, ensuring a positive first impression.
- Managed multi-line calls, directing inquiries efficiently to appropriate departments.
- Confirmed patient information and maintained accurate front office records.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2026
Skills
- Patient communication
- Active listening
- Conflict resolution
- Case documentation
- Creative problem solving
- Customer relationship management
Certification
- The Essentials of Victim Advocacy
- Stress Reduction and the Practice of Gratitude
Internships
Victim Assistance Program
- Description: Victim Assistance Program is a non-profit organization dedicated to supporting residents of Summit County Ohio impacted by crisis and violence through 24-7 trauma informed-care.
- Role: A direct-service intern plays a key role in providing 24/7 trauma informed care to residents of Summit County. This includes crisis intervention and advocacy services available via hotline, walk-in visits, or on scene support.
ViaQuest
- Description: ViaQuest is a healthcare company specializing in behavioral health, mental health, and developmental disability care.
- Role 1: Shadowed a Behavioral Support Technician at Gentlebrook, gaining hands-on insight into care strategies for individuals with Intellectual and Developmental Disability (IDD).
- Role 2: Shadowed a Psychiatric Nurse Practitioner, observing clinical psychiatric care in assisted living and long-term care facilities.
Timeline
Customer Service Representative
Garden Healthcare
02.2024 - Current
Receptionist
Legends Care and Rehabilitation Center
01.2023 - 02.2024
Bachelor of Arts - Psychology
Kent State University