MAKAYLA CANNON
Lincoln,DE
Summary
Operations-focused retail professional who combines team leadership, problem-solving, and customer service with strong attention to detail. Known for coaching staff, supporting difficult customer situations, managing register accuracy, and maintaining clean, well-stocked displays that support sales and daily goals.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar General
Lincoln, DE
04.2024 - Current
- Managed opening and closing procedures and recommended changes that improved daily operational efficiency.
- Supervised and evaluated staff to improve skills, meet daily objectives, and support career advancement.
- Enhanced store appearance by maintaining cleanliness and implementing strategic merchandise displays, contributing to increased sales.
- Displayed new products by rotating merchandise and creating eye-catching arrangements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Service Team Lead
Food Lion
Milton, DE
09.2023 - 09.2024
- Earned promotion to team lead of customer service for consistently demonstrating enthusiasm and composure in challenging situations.
- Coached new team members on service techniques, providing feedback through a quality assurance program to enhance customer interactions.
- Guided representatives through difficult customer interactions, focusing on effective de-escalation techniques.
- Guided representatives by answering questions and sharing best practices for effectively addressing customer concerns.
Education
Associate of Arts - CNA
Sussex Tech Adult Education
Georgetown09-2026
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2018
Skills
- Operational efficiency
- Customer engagement
- Team leadership
- Staff training
- Work prioritization
- Time management
- Attention to detail
- Problem-solving
- Stock organization
Certification
- Delaware State Nurse Aide
Timeline
Assistant Store Manager
Dollar General
04.2024 - Current
Customer Service Team Lead
Food Lion
09.2023 - 09.2024
Associate of Arts - CNA
Sussex Tech Adult Education
High School Diploma -
Cape Henlopen High School