Makayla Christenburg
Rock Hill,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Cosmetologist
Carolina Tan Plus
06.2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Salon Manager
Richard Brent Salon
06.2021 - 06.2022
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC05.2021
Skills
- Product and Service Explanations
- Relationship Building
- Issue Resolution
- Client Education
- Chemical Mixing and Application
- Active Listening
- Clear Communication
- Licensed Cosmetologist
- Product Knowledge
Timeline
Cosmetologist
Carolina Tan Plus
06.2022 - Current
Salon Manager
Richard Brent Salon
06.2021 - 06.2022
High School Diploma -
Northwestern High School
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