Makayla Cona
Shippensburg,PA
Summary
I’ve had 2+ years of customer service with some supervisor duties along with coaching other employees in that two year time frame. Current field of work involves working with the state legal system, office work for the state police and commonwealth currently having 2+ years of experience and counting. I am always looking for the next step to further my knowledge, education, and career.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Legal Assistant 2
Pennsylvania State Police
08.2025 - Current
- Conducted background checks for firearm purchases, licenses to carry, and evidence returns in the PICs unit. All these background checks are live and must give a determination within 5 minutes of receiving the check. Reviewed subjects' backgrounds, including RAPs, driving histories, warrants, and previous research records to assess eligibility. If a check needs further research, I then reach out to courts, probation offices, and police departments in state and out of state, to help make a determination on my subjects background check. We can have multiple research records at a time, as we get multiple checks a day. Maintained organized files and ensured up-to-date information to support accurate and efficient background check determinations. Also help make arrests if I may find an active warrant and the subject will need picked up, I will call local police and have them head to that subject at the store.
Clerical assistant 2
Board of Pardons
01.2024 - 08.2025
- I was a clerical 2 for the board of pardons, my duties consisted of answering emails, phone calls, opening and organizing mail, sending out letters to applicants, data entry and paying attention to detail, updating records, organizing and handling court documents, and helping with any other work my supervisor may need.
self checkout coach
Giant
01.2020 - 10.2022
- Supervised front end operations as self checkout coach, managing staff and overseeing efficient closures. Assisted coworkers during evening shifts, ensuring timely breaks and support with tasks to maintain workflow. Answered phone calls and resolved customer issues at service desk, enhancing overall customer satisfaction. Cleaned tills, closed registers, secured the premises, and armed the cash office at closing.
Education
High school diploma -
East pennsboro high school
Enola, PASkills
- Customer service
- Records management
- Data entry
- Attention to detail
- Team coordination
- Effective communication techniques
- Adaptable to changing demands
Certification
- I have experience using word, excel and adobe.
- I am certified in using databases such as CLEAN, CCHRI and JNET.
Timeline
Legal Assistant 2
Pennsylvania State Police
08.2025 - Current
Clerical assistant 2
Board of Pardons
01.2024 - 08.2025
self checkout coach
Giant
01.2020 - 10.2022
High school diploma -
East pennsboro high school