Makayla Connolly
Newaygo,United States
Summary
Passionate about delivering exceptional customer service and skilled at efficiently organizing and prioritizing tasks. Thrives in fast-paced environments, utilizing strong communication skills to exceed customer expectations. Attention to detail and problem-solving abilities enable seamless operations and customer satisfaction. Seeks opportunities to contribute skills and drive for excellence in a dynamic and customer-centric work environment.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Sparta Family Dentistry
08.2022 - Current
- Prepared treatment rooms and instruments, including setting up trays and equipment
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Utilized dental software to update patient records and manage office files
- Processed dental insurance claims and managed accounts receivable
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Sterilized rooms and prepped equipment and instruments for 25 procedures daily.
Order Selector
Gourmet International
10.2020 - 08.2022
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Improved overall customer satisfaction by consistently meeting order deadlines and maintaining high levels of accuracy.
Customer Service Representative
Dicks Sporting Goods
06.2016 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
No Degree - Business Administration
Grand Rapids Community College
Grand Rapids, MI08-2025
High School Diploma -
Jenison High School
Jenison, MI06.2017
Skills
- Effective Listening
- Analytical Problem Solving
- Excel Proficiency
- Proficient in Microsoft Office
- Detail-Oriented
- Strong Communication Skills
- Interpersonal Professional Conduct
- Patient Communication
- Electronic Health Record Systems
Timeline
Dental Assistant
Sparta Family Dentistry
08.2022 - Current
Order Selector
Gourmet International
10.2020 - 08.2022
Customer Service Representative
Dicks Sporting Goods
06.2016 - 10.2020
No Degree - Business Administration
Grand Rapids Community College
High School Diploma -
Jenison High School
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