Makayla Cummings
Milwaukee,US
Summary
Results-oriented professional with a background in retail operations, merchandising, and customer service. Proven track record in exceeding sales targets, fostering loyalty, and optimizing inventory. Partial Bachelor's degrees in Cinematography and Media Communication from Full Sail University, bringing a creative storytelling approach to business. Adept at leading collaborative initiatives and leveraging technology for operational efficiency.
Overview
9
9
years of professional experience
Work History
Inbound Expert
Target
01.2019 - 08.2023
- Efficiently processed, sorted, and organized incoming merchandise, consistently meeting and exceeding inbound processing targets.
- Provided exceptional customer service, earning positive feedback for product knowledge and assistance.
- Implemented advanced inventory management techniques, leading to a reduction in inventory discrepancies through effective cycle counts and replenishment strategies
- Demonstrated adaptability in fast-paced retail environments, handling merchandise up to 50 pounds with ease while maintaining a proactive problem-solving mindset.
Lead Sales Associate
Brew City Beer Gear Inc
01.2015 - 12.2018
- Championed exceptional customer service, fostering lasting relationships and loyalty, including telling Milwaukee history through storytelling to a diverse customer base, including a significant number of tourists
- Worked closely with the Brew City Family, contributing leadership to various store initiatives across multiple locations, and played a pivotal role in bringing the company's unique store concept to life when opening a new store at the Milwaukee airport
- Demonstrated a consistent track record of surpassing sales targets while maintaining a high Units Per Transaction (UPT) percentage.
- Expanded contributions beyond traditional sales responsibilities by modeling for the company in Milwaukee Magazine.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
Education
No Degree - Bachelor of Science Media Communication
Full Sail University
Winter Park, FL01.2023
No Degree - Bachelor of Science Digital Cinematography
Full Sail University
Winter Park, FL01.2020
Skills
- Brand Strategy
- Social Media Management
- Merchandise Management
- Customer Relationship Management
- Media Production
- Adaptability and flexibility
- Complaint resolution
- Project management
Projects
Graphic Design Collaboration, Social Media Influencer, 04/2020
On-brand graphic design collaboration with a prominent influencer boasting over 3.3 million subscribers. The design was used for multiple T-shirt merchandise options over 12 months. https://makaylacummings.myportfolio.com
Timeline
Inbound Expert
Target
01.2019 - 08.2023
Lead Sales Associate
Brew City Beer Gear Inc
01.2015 - 12.2018
No Degree - Bachelor of Science Media Communication
Full Sail University
No Degree - Bachelor of Science Digital Cinematography
Full Sail University
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