MaKayla Dahlstrom
Nitardy Funeral Home - Fort Atkinson
Janesville
2027
years of professional experience
Compassionate and dedicated Mortuary Science student with hands-on experience in funeral service, including embalming assistance, decedent removals, funeral operations, and administrative support.
Committed to serving families with dignity, professionalism, and empathy during life's most difficult moments. Recognized for strong communication skills, attention to detail, discretion, and the ability to remain calm under pressure. Passionate about continuing to grow within the funeral profession while providing exceptional care to the deceased and their loved ones.
Work History
CNA
- Assisted patients with daily living tasks to foster independence and comfort.
- Monitored vital signs and reported any changes to nursing staff promptly.
- Maintained cleanliness and safety in patient environments in compliance with health regulations.
- Supported nursing staff with medication administration and treatment protocols.
- Accurately documented patient care activities to enhance team communication.
- Trained new staff on effective patient care practices and safety measures.
- Helped patients with daily activities to promote dignity and self-sufficiency.
- Checked vital signs, including temperature, blood pressure, and blood sugar levels.
- Promoted good hygiene by assisting patients with shaving, bathing, and oral care.
- Enhanced patient experiences through compassionate and attentive care.
- Maintained HIPAA compliance by safeguarding patient information while communicating critical updates with the team.
- Responded to call lights and ensured patient safety and comfort by adjusting equipment and bed rails.
Funeral Attendant
5 Months- Assisted with preparation and presentation of deceased individuals for viewings and memorial services.
- Supported families during visitations, providing compassionate assistance and guidance throughout arrangements.
- Maintained cleanliness and organization of funeral home facilities, ensuring a respectful environment.
- Collaborated with funeral directors to facilitate service details, ensuring all requests were met accurately.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Provided personal assistance, emotional support and personal care to clients.
- Ensured timely and efficient funeral processions by coordinating with clergy, cemetery staff, and other service providers.
- Demonstrated empathy and professionalism in handling sensitive situations, building strong relationships with clients.
Customer Service Representative
3 Years 1 Month- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed returns, ensuring accuracy in transactions.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to enhance service delivery protocols.
- Developed comprehensive knowledge of products to provide informed recommendations.
- Analyzed customer feedback to identify trends and suggest improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Mortuary Science
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Funeral Service Operations
Embalming Assistance
Decedent Removals
Funeral & Visitation Support
Compassionate Family Care
Administrative Support
Attention to Detail
Confidentiality & Professionalism
Excellent Communication
Time Management
Team Collaboration
Customer Service
Problem Solving
Ability to Perform Under Pressure
Timeline
Funeral Attendant
Nitardy Funeral Home - Fort Atkinson
03.2026 - CurrentRead More
Customer Service Representative
Aw Companies
02.2023 - 03.2026Read More
CNA
Good Samaritan Society
Read More
Milwaukee Area Technical College
No Degree from Mortuary Science
Read More