Makayla Diaz
Fort Lauderdale
Summary
Customer-focused hospitality professional with experience in restaurant service, retail sales, and client relations. Known for delivering exceptional guest experiences in fast-paced environments while maintaining professionalism, accuracy, and organization. Strong communicator with experience in POS systems, cash handling, reservations, and upselling. Dependable, adaptable, and committed to creating positive customer experiences while contributing to team success.
Overview
2
2
years of professional experience
Work History
Hostess|Server|Curbside Specialist
Tijuana Taxi
Fort Lauderdale
02.2024 - 07.2026
- Welcomed and assist 150+ guests per shift while creating friendly and professional first impression.
- Coordinate reservations, waitlists, and seating arrangements to maximize efficiency during high-volume service.
- Delivered attentive customer service by answering menu questions, accommodating special requests, and professionally resolving guest concerns, enhancing overall guest experience.
- Process take-out and dine-in orders accurately using POS systems while handling cash and credit card transactions.
- Collaborate with kitchen and front-of-house staff to maintain smooth service during peak business hours.
- Recommended menu items and beverages, contributing to increased guest satisfaction and driving sales.
- Maintained sanitation and food safety standards while organizing and fully stocking host and take-out stations, ensuring a smooth service environment.
Sales Associate
SKIMS
Fort Lauderdale
11.2025 - 05.2026
- Assisted customers in selecting products based on individual needs while providing personalized service.
- Maintained merchandising standards and organized inventory to create an inviting shopping environment.
- Processed purchases and returns accurately using POS systems.
- Helped achieve sales goals through product recommendations and excellent customer service.
Prom stylist
EURIES BRIDAL AND PROM
Fort Lauderdale
02.2025 - 05.2025
- Managed appointment schedules and provided individualized styling consultations.
- Built strong client relationships through active listening and personalized recommendations.
- Guided young girls through gown selecting while creating a welcoming and memorable shopping experience.
- Assisted with showroom presentation and inventory organization.
Education
Cooper City High School
Cooper City, FLSkills
Hospitality professional with diverse experience in restaurant service, retail sales, and client relations Delivers outstanding guest experiences in fast-paced settings while ensuring accuracy and organization Skilled in POS systems, cash handling, reservations, and upselling, contributing to team success and positive customer interactions
Hospitality professional with diverse experience in restaurant service, retail sales, and client relations Delivers outstanding guest experiences in fast-paced settings while ensuring accuracy and organization Skilled in POS systems, cash handling, reservations, and upselling, contributing to team success and positive customer interactions
Timeline
Sales Associate
SKIMS
11.2025 - 05.2026
Prom stylist
EURIES BRIDAL AND PROM
02.2025 - 05.2025
Hostess|Server|Curbside Specialist
Tijuana Taxi
02.2024 - 07.2026
Cooper City High School