Makayla DiLegge
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Sewer/Water Operator
Somerset County Sanitary District
Princess Anne, Maryland
07.2024 - Current
- Inspected materials for quality assurance and adherence to safety
- Monitored water quality parameters using advanced testing equipment daily.
- Maintained and calibrated chemical feed systems, pumps, valves, meters and other equipment in the water distribution system.
- Performed routine maintenance of all water storage tanks, pump houses, wells and related equipment.
- Assisted with preparing reports on plant operations such as chlorine residuals, flow rates.
- Troubleshot electrical components associated with pumps, motors, filters and other pieces of equipment within the plant.
- Inspected water quality and levels and reported findings to supervisors.
- Responded to plant emergencies by providing on call services
- Monitored SCADA for alarms or malfunctions in the water distribution system.
Sales Associate
NAPA Auto Parts - Genuine Parts
Salisbury, Maryland
03.2020 - 07.2024
- Assisted customers in selecting auto parts and accessories for their vehicles.
- Maintained inventory levels by restocking shelves and organizing products.
- Processed customer transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Manager
Foodlion Grocery Store
Fruitland, MD
02.2015 - 06.2020
- Supervised customer service team to ensure high-quality support.
- Trained staff on best practices for handling customer inquiries.
- Resolved customer complaints through effective communication and problem-solving.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Supervised cashier team, ensuring efficient service and smooth operations.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling procedures, including deposits and reconciliations.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bennett High School
Salisbury, MarylandSkills
- Dedicated Customer Service Professional experienced in delivering positive and memorable experiences for clients Achieved organizational goals and time management while maintaining composure under pressureCommitted to adapting to new challenges to enhance brand reputation
Timeline
Sewer/Water Operator
Somerset County Sanitary District
07.2024 - Current
Sales Associate
NAPA Auto Parts - Genuine Parts
03.2020 - 07.2024
Customer Service Manager
Foodlion Grocery Store
02.2015 - 06.2020
Bennett High School