Makayla Douglas
Cocoa Beach,FL
Summary
Cheerful server offering experience in fast-paced and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LEAD SERVER/BARTENDER
Captain J's Steak and Seafood
Cocoa Beach, FL
11.2022 - 05.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
BARTENDER/ SERVER
Red Crab Juicy Seafood
Orange City, FL
08.2020 - 11.2022
- Developed strong working relationships with customers and staff
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Kept bar organized and clean during busy hours
- Prioritized multiple tasks in dynamic environment and stayed calm during stressful situations.
COOK
Blue Springs Brewing
Orange City, FL
08.2019 - 03.2020
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
SERVER/BARTENDER
Chases On The River
Sanford, FL
08.2018 - 07.2019
- Jotted down customer orders and promptly delivered food and drinks
- Effectively managed large parties and spring breakers by providing efficient, attentive service while ensuring accuracy with orders
- Conducted bar inventory on regular basis to complete daily requisition sheets
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
SERVER
Applebee's
Houma, LA
10.2018 - 01.2019
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
- Engaged in friendly conversation with guests to build guest/server connection and to repeat business
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
SERVER/MANAGER
Buffet City
Orange City, FL
07.2016 - 11.2018
- Trained incoming staff regarding restaurant's practices, culture and procedures
- Worked closely with wait staff to communicate customer needs during busy shifts
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
SERVER/CASHIER
Huddle House
Williamsburg, KY
05.2018 - 08.2018
- Maintained clean dining room, lobby and service areas at all times
- Promoted items on beverage lists and restaurant specials
- Restocked salad bar and buffet for lunch and dinner
- Operated a cash register for cash and credit card transactions.
SERVER/CASHIER/MANAGER
Yummy Dogs
Orange City, FL
12.2017 - 05.2018
- Resolved guest complaints quickly and efficiently
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER/HOSTESS/CASHIER
Denny's
DeLand, FL
06.2017 - 12.2017
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
HIGH SCHOOL DIPLOMA -
South Terrebonne High School
Bourg, LA08.2016
Skills
- Positive and Friendly Attitude
- POS system operations
- High-volume dining
- Upselling techniques
- Allergy awareness
- Cash Handling
- Strong Work Ethic
- Memory retention
- Team Player
- Reliable and Responsible
Certification
- Florida Responsible certification of Alcohol License - 10-17-2027
Timeline
LEAD SERVER/BARTENDER
Captain J's Steak and Seafood
11.2022 - 05.2024
BARTENDER/ SERVER
Red Crab Juicy Seafood
08.2020 - 11.2022
COOK
Blue Springs Brewing
08.2019 - 03.2020
SERVER
Applebee's
10.2018 - 01.2019
SERVER/BARTENDER
Chases On The River
08.2018 - 07.2019
SERVER/CASHIER
Huddle House
05.2018 - 08.2018
SERVER/CASHIER/MANAGER
Yummy Dogs
12.2017 - 05.2018
SERVER/HOSTESS/CASHIER
Denny's
06.2017 - 12.2017
SERVER/MANAGER
Buffet City
07.2016 - 11.2018
HIGH SCHOOL DIPLOMA -
South Terrebonne High School