Makayla Drew
Summary
Goal-oriented employee with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Arizona Tuition Connection
01.2018 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Sales Associate
Basically Bows & Bowties
10.2023 - 05.2025
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
RNL Call Center
09.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed positive rapport with customers that led to repeat business and increased loyalty.
- Worked with other members of the team to develop solutions that would continue to provide dependable customer service.
Education
Bachelor of Science - Pre Law
University of Missouri
Columbia, MO12-2024
Skills
- Verbal communication
- Microsoft office
- Data entry
- Customer engagement
- Administrative support
Timeline
Sales Associate
Basically Bows & Bowties
10.2023 - 05.2025
Customer Service Representative
RNL Call Center
09.2021 - 01.2022
Office Administrative Assistant
Arizona Tuition Connection
01.2018 - Current
Bachelor of Science - Pre Law
University of Missouri
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