Makayla Espinoza
Brentwood,CA
Summary
As a motivated key holder with a background in retail sales, I excel in driving customer satisfaction and meeting sales targets through effective communication and problem-solving. I have successfully improved store layouts for better product visibility, which enhances customer flow and satisfaction. My experience includes both opening and closing the store, and I am available all day except for Mondays and Wednesdays after 4 PM. I thrive in high-pressure environments, adapt quickly to new challenges, and consistently strive to meet company objectives and strengthen the brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
Famous Footwear
Brentwood, CA
10.2024 - Current
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Tracked inventory levels for restocking merchandise when necessary.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
Sales Associate
Famous Footwear
Brentwood, USA
08.2023 - 09.2024
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Upsold additional items based on customer interests and needs.
Key Holder
Edible Arrangements
Brentwood, USA
12.2022 - 08.2023
- Followed food safety practices and sanitation guidelines
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving
- Assisted in setting up and breaking down kitchen stations
- Operated food slicers, grinders and chopper in accordance with safety guidelines
- Trained new staff on food preparation and safety procedures
- Ensured store was opened and closed in a timely manner according to company policies.
Education
Associate of Science -
Los Medanos College
Brentwood, CA06-2026
High school -
Heritage High School
Brentwood, CASkills
- Opening and closing coordination
- Strong leadership
- Outgoing Personality
- Effective Prioritization
- Multi-Tasking Strengths
- Store maintenance
- Customer Service
- Adaptive
Certification
Certified Food Handler
Timeline
Sales Lead Keyholder
Famous Footwear
10.2024 - Current
Sales Associate
Famous Footwear
08.2023 - 09.2024
Key Holder
Edible Arrangements
12.2022 - 08.2023
Associate of Science -
Los Medanos College
High school -
Heritage High School