MaKayla Farmer
Simmons Bank
White Hall,AR
4
years of professional experience
While I currently work in a maintenance/operational role, I have a great deal of experience in customer service. This experience has given me a combination of conflict resolution and interpersonal skills as well as attention to detail that allows me to be an asset to my team and clients. While I greatly enjoy my current position, I'm ready for new challenges and knowledge so I can grow as a person and a team member.
Work History
Credit Card Specialist
2 Years 3 Months- Processed incoming correspondence to ensure customer issues were resolved, account information accurate, and concerns properly addressed
- Coordinated with team to enhance processes and ensure more efficient procedures
- Monitored emails and queues to assist associates and customer with updating account information, researching discrepancies, and answering inquiries
- Maintained an understanding of the product in order to efficiently assist team members and card holders
- Processed incoming payments
- Keyed entries in Silverlake to update accounts and general ledgers
- Uploaded imaging into Synergy
- Collaborated with cross-functional teams to ensure accounts are ac and customers' needs met
- Pulled and reviewed reports to catch discrepancies and ensure accounts are accurate and procedures followed.
- Maintained strong working knowledge of relevant regulatory requirements affecting the credit card industry, ensuring ongoing compliance within operations.
Credit Card Customer Service Representative
8 Months- Monitored emails to assist with customer inquiries
- Monitored phone to assist customers with account inquiries, updates, and concerns
- Coordinated with security teams and dispute specialists to assist customers with disputes and fraud concerns
- Coordinated with cross-specialty teams to ensure card holder accounts were properly maintained and secure
- Maintained strong knowledge of product in order to accurately assist card holders and answer inquiries
- Utilized efficient working procedures to handle calls quickly while maintaining quality and ensuring all card holder needs were met.
- Utilized strong deescalation skills to assist frustrated customers and ensure quality assistance
Office Assistant
1 Year 2 Months- Monitored phones and emails to assist distributors with inquiries, quotes, and work order submissions
- Managed shipment of products by updating shipment schedule and coordinating with manufacturing team
- Processed incoming work orders
- Maintained strong working knowledge of product in order to effectively answer inquiries and quote custom builds
- Utilized Quickbooks to maintain customer files, work order submissions, and invoicing
- Processed payments
- Maintained physical filing records
- Coordinated with manufacturing team to manage scheduling, special requests, and assist with resolving customer complaints
Education
Associate of Arts - General Studies
Skills
Client relationship building
Transaction monitoring
Payment processing
Credit adjustments
Banking systems proficiency
Customer service
Problem-solving
Attention to detail
Time management
Multitasking
Reliability
Teamwork and collaboration
Verbal and written communication
Interpersonal skills
Accounts receivable management
Continuous improvement
Excel proficiency
Conflict Resolution and deescalation
Positive Attitude
Timeline
Credit Card Specialist
Simmons Bank
05.2024 - CurrentRead More
Credit Card Customer Service Representative
Simmons Bank
09.2023 - 05.2024Read More
Office Assistant
AquaShield
03.2022 - 05.2023Read More
University of Arkansas At Monticello
Associate of Arts from General Studies
Read More