Makayla Ferrence
Wilmington,OH
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone of event.
Overview
8
8
years of professional experience
Work History
Banquet Server
Roberts Communications
Wilmington, Ohio
03.2024 - 09.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Coordinated with kitchen staff on items and special requests from guests.
Stylist Sales Associate
Maurices
Wilmington, Ohio
08.2023 - 11.2023
- Operated POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
Preschool Aide
Clinton County Head Start
Wilmington, Ohio
09.2022 - 04.2023
- Supervised children both indoors and outdoors, ensuring their safety at all times.
- Assisted in developing and implenting daily lesson plans to promote the physical, social, emotional, and intellectual growth of children.
- Offered clear and consistent expectations for children's behavior to maintain enriching enviroment.
Stylist
Maurices
Wilmington, Ohio
03.2022 - 06.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
Marketing Associate
ItWorks
Wilmington, Ohio
04.2021 - 11.2021
- Analyzed customer insights data to optimize customer engagement strategies.
- Managed clients' accounts and billing.
- Build strong relationships with clients and partners.
Document Specialist
Dealertrack
Wilmington, Ohio
02.2019 - 03.2019
- Prepared documents for scanning and indexing into the document management system.
Cashier
Bob Evans Restaurant
Wilmington, Ohio
11.2018 - 01.2019
- Utilized POS system to receive and process customer payments.
- Maintained a clean work area by wiping down counters, sweeping floors.
Restaurant Hostess
Damon's Bar and Grill
Wilmington, OH
09.2018 - 11.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Monitored dining area to assess server capacity and estimate wait times.
Server
Frisch's Big Boy
Wilmington, OH
10.2016 - 02.2018
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service to ensure satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Wilmington High School
Wilmington, OH05-2018
Adobe Associate - Digital Arts And Design
Laurel Oaks
Wilmington, OH05-2018
Some College (No Degree) - Human and Social Services
Southern State Community College
Wilmington, OHSkills
- Customer Service
- Interpersonal
- Creative thinking
- Guest Relations
- Guest Needs Analysis
- Team Collaboration
- Attention to detail and strong organizational skills
Timeline
Banquet Server
Roberts Communications
03.2024 - 09.2024
Stylist Sales Associate
Maurices
08.2023 - 11.2023
Preschool Aide
Clinton County Head Start
09.2022 - 04.2023
Stylist
Maurices
03.2022 - 06.2022
Marketing Associate
ItWorks
04.2021 - 11.2021
Document Specialist
Dealertrack
02.2019 - 03.2019
Cashier
Bob Evans Restaurant
11.2018 - 01.2019
Restaurant Hostess
Damon's Bar and Grill
09.2018 - 11.2018
Server
Frisch's Big Boy
10.2016 - 02.2018
High School Diploma -
Wilmington High School
Adobe Associate - Digital Arts And Design
Laurel Oaks
Some College (No Degree) - Human and Social Services
Southern State Community College
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