Makayla Friday
Hickory,NC
Summary
Dynamic and results-oriented professional individual, excelling in customer satisfaction and strategic sales. Skilled in leveraging exceptional multi-tasking abilities and a courteous demeanor to enhance service standards. Demonstrated success in mentoring teams and boosting sales through innovative strategies, embodying an empowering attitude and attention to detail in any work environment. exceedingly strives at a ever-growing environment associated with opportunity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Sheetz
Hickory, NC
05.2023 - Current
- Organized and stocked kitchen storage areas, refrigerators, freezers and other related food service equipment.
- Recommended new menu items, food preparation techniques and food service process improvements for optimum customer satisfaction.
- communicated effectively with peers to ensure quality food and service while working in a fast paced environment
- ensured communication and teamwork was effective, even during stressful situations resulting in excellency across company numbers especially during peak time.
Customer Service Representative
Concentrix
Hickory, NC
01.2023 - 04.2023
- Utilized job-related software to prepare change of address records, billing, and troubleshooting.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Co-manager/Sales Associate
Journeys Shoes
Hickory, NC
06.2018 - 03.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- established business relationships for enhancing our work environment with new individuals and faces
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company standards
- Analyzed business performance data and created detailed reports summarizing business results for upper management.
- Helped customers find specific products, answered questions, and offered product advice.
- Adapted sales strategies based on customer interactions and feedback to improve results. while maintaining a high sales goal.
Education
High School Diploma -
Hickory High School
Hickory, NC06-2019
Skills
- Courteous demeanor
- Sales closing
- Hospitality and accommodation
- Adaptive team player
- Strategic sales knowledge
- attention to detail
- empowering attitude
- Exceptional multi-tasker
Certification
- microsoft word
Accomplishments
- started as sales associate and worked into managment
Affiliations
- loves volunteering around individuals who need it the most, including hurricane relief and sheltered people.
Timeline
Sales Associate
Sheetz
05.2023 - Current
Customer Service Representative
Concentrix
01.2023 - 04.2023
Co-manager/Sales Associate
Journeys Shoes
06.2018 - 03.2020
High School Diploma -
Hickory High School
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