Makayla Gallardo
Cedar Park,TX
Summary
Highly motivated and adaptable professional with a strong background in medical support, management, customer service, and data entry. Proven ability to excel in fast-paced environments by blending excellent interpersonal skills with a keen attention to detail. Adept at managing teams, ensuring quality care, and maintaining accurate data records. Demonstrates a positive attitude and a proactive approach in every role, consistently striving to improve efficiency and provide outstanding service. Ready to bring a diverse skill set and a high-energy work ethic to contribute to team success.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier /Retail Keyholder
Marmaxx
Austin, TX
01.2024 - 06.2024
- Assisted customers with locating merchandise within the store
- Managed incoming phone calls from customers efficiently.
- Verified cash drawer totals and reconciled bank deposits with sales receipts.
- Trained new employees
- Oversaw daily operational tasks including opening and closing duties.
VIP Host / Manager
Perfect 10 Nightclub
Austin, TX
01.2022 - 12.2023
- Serves as primary contact for high-profile clients, anticipating needs and fulfilling special requests
- Train new staff on the policies, procedures, and customer service expectations for VIP clients
- Managed resolutions for customer issues with professionalism
- Monitored and documented sales, revenue, and inventory for VIP sections
- Maintained precise records while processing significant cash volumes
CNA / Med Tech
The Isle at Cedar Ridge
Austin , TX
07.2020 - 12.2021
- Ensured patient comfort through assistance with essential daily activities.
- Tracked vital statistics including pulse rate, respiration rate, and blood pressure.
- Record patient care, activities, and condition changes in EHR or paper charts.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures
- Administered medications under supervision of a licensed nurse
Market Research Analyst
DSS Research
Fort Worth, TX
06.2019 - 07.2020
- Developed and delivered real-time market condition reports to senior executives
- Demonstrated proficiency in Microsoft Access and Python effectively
- Handled inbound calls to address questions related to services and support
- Managed assistance for over 30 customers each day.
- Consistently met and exceeded performance metrics, including call resolution times and customer satisfaction ratings
- Processed survey data by importing sheets into analysis software
Education
Licensed Esthetician - Esthetics
Aveda Institute
Tempe, AZ12-2018
Some College (No Degree) - Nursing
Temple Community College
Temple, TXSkills
- Effective Skill Utilization
- Adaptable Problem Solver
- Interpersonal Communication Skills
- Skilled in CRM and Office Applications
- Quality-Focused Task Management
- Reliable Time Management
References
References available upon request.
Timeline
Customer Service Cashier /Retail Keyholder
Marmaxx
01.2024 - 06.2024
VIP Host / Manager
Perfect 10 Nightclub
01.2022 - 12.2023
CNA / Med Tech
The Isle at Cedar Ridge
07.2020 - 12.2021
Market Research Analyst
DSS Research
06.2019 - 07.2020
Licensed Esthetician - Esthetics
Aveda Institute
Some College (No Degree) - Nursing
Temple Community College
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