Makayla Garcia
Visalia,CA
Summary
Seasoned Customer Service Associate with approximately 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Top Golf
02.2023 - 05.2023
- Followed safety procedures to maintain safe work environment.
- Used hand and power tools to cut, bend and shape wires.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers in making informed purchase choices and selecting products.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Hostess
Sushi Ato
01.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone,
- Answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Discovery Canyon Campus High School
Colorado Springs, COAssociate of Science - Biology
College of The Sequoias
Visalia, CA05.2025
Skills
- Refunds and Exchanges
- Retail Marketing
- Guest Services
- Product Merchandising
- Guest Flow
- Cash and Transaction Handling
Timeline
Customer Service Associate
Top Golf
02.2023 - 05.2023
Hostess
Sushi Ato
01.2022 - 02.2023
High School Diploma -
Discovery Canyon Campus High School
Associate of Science - Biology
College of The Sequoias