Makayla Harcrow
Houston,United States
Summary
Experienced customer service representative with a diverse background in financial services, healthcare, and retail sectors. Committed to elevating customer satisfaction and fostering loyalty through meticulous attention to detail and empathetic communication. Adept at streamlining processes to enhance efficiency and improve the overall customer experience. Proven track record of successfully implementing innovative solutions to address complex customer issues. Strong communication skills, natural leadership abilities, and a customer-centric approach. Proficient in various computer systems and technologies.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
First Metropolitan Financial
Houston, United States
05.2020 - Current
- Delivering results-oriented customer service at First Metropolitan Financial
- Enhanced customer experience by 30% through effective communication
- Apply innovative problem-solving strategies to address customer issues
- Boost customer loyalty through supportive and empathetic interactions
- Offer visionary financial solutions tailored to customer needs
- Eager to learn and apply new skills, committed to achieving team goals
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Phlebotomist
North Mississippi Women's Center
Tupelo
09.2019 - 04.2020
- Ensured accurate patient identification prior to blood collection
- Improved sample integrity through meticulous handling
- Strengthened patient trust through empathetic communication
- Reduced sample contamination by 15%
- Contributed to overall patient care quality
- Streamlined blood collection process, enhancing efficiency and patient comfort
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Cashier/ Assistant Manager
Ward's Short Stop
Houston, United States
06.2012 - 08.2019
- Managed daily operations at Ward's Short Stop
- Handled customer transactions
- Assisted in inventory management
- Eager to apply analytical skills and collaborate effectively to achieve team goals
- Streamlined transaction processes, enhancing efficiency and customer satisfaction
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate Of Business Administration - Business Administration And Management
Colorado Technical University
Colorado Springs, COPhlebotomy Technician -
Itawamba Community College
Houston03.2024
Skills
- Problem-solving
- Efficient Team player
- Detail-oriented
- Adaptable
- Empathetic
- Typing
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Active Listening
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Payment Processing
- Data Entry
- Scheduling
- Administrative Support
- Staff Training
- POS systems expert
- Promotional support
References
- Crystal Garcia, Cgarcia@yahoo.com, +1 (662) 542-2281
- Stacy Rogers, Smiranda1@yahoo.com, 6628004022
Timeline
Customer Service Representative
First Metropolitan Financial
05.2020 - Current
Phlebotomist
North Mississippi Women's Center
09.2019 - 04.2020
Cashier/ Assistant Manager
Ward's Short Stop
06.2012 - 08.2019
Phlebotomy Technician -
Itawamba Community College
Associate Of Business Administration - Business Administration And Management
Colorado Technical University