Makayla Hawkins
Anaheim,CA
Summary
Dedicated professional with diverse experience as an Accounts Receivable and billing specialist, Paraprofessional, Program Manger, Waitress, Sales Associate and Store Manger. Know for being deeply caring and committed to making a difference through strong customer service, client support, and team collaboration. Highly coachable with a growth mindset, able to adapt quickly, take feedback constructively, and contribute positively to team success.
Overview
11
11
years of professional experience
Work History
Accounts Receivable /Billing and Collections Specialist
Reliant Home Warranty
Lake Forest, CA
12.2025 - Current
- Manged accounts receivable and billing processes using internal software systems, ensuring accurate invoicing and timely payment processing.
- Collaborated with accounting and operations teams to resolve discrepancies and ensure timely collections and correct amount of reconciliation.
- Maintained proactive customer contact to address payment issues, clarify billing details, and collect outstanding balances.
- Consistently met or exceeded weekly collection goals through strategic customer contact and account follow-ups, ensuring reliable revenue generation.
Paraprofessional
Zen Educate
Orange, CA
09.2025 - 10.2025
- Provided classroom support to students with Individualized Education Plans (IEPs) assisting teachers in meeting each student academic and behavioral goals.
- Assisted students with Activities of Daily Living (ADLs), including personal care, organization and daily routines to support independence and participation in the classroom.
- Collaborated with teachers and special education staff to implement instructional strategies tailored to students' developmental and learning needs.
Direct Support Professional / Program Manger
Center For Continuous Improvement
Portland, OR
08.2021 - 06.2025
- Monitored client behavior and well-being, documenting observations and communicating updates with staff and supervisors.
- Coordinated daily program operations, ensuring staff assignments and client care tasks were completed efficiently.
- Trained and guided new staff members on client care producers, safety protocols and documentation standard.
- Manged staff timesheets and scheduling reviewing and approving hours to maintain accurate payroll records.
Waitress
Elmer's
Portland, OR
02.2021 - 08.2021
- Provided attentive customer service in a fast-moving, high-paced restaurant environment ensuring guests had a positive dining experience.
- Manged multiple tables simultaneously while maintaining accuracy with orders, payments and customer requests.
- Demonstrated flexibility nd teamwork doing whatever was needed to support operations and maintain efficient service during busy shifts.
Sales Associate/Retail Store Manager
Rue 21
Portland, OR
07.2015 - 02.2018
- Delivered excellent customer service by going the extra mile to assist customers, answer questions, and ensure a positive shopping experience,
- Drove store sales by recommending products, upselling items, and building strong relationships with customers.
- Resolved customer concerns through effective problem- solving, ensuring customer satisfaction.
- Maintained daily communication with staff to coordinate tasks, discuss sales goals, and ensure smooth store operations.
Education
High School Diploma -
Parkrose High School
Portland, ORSkills
- Coachable
- Conflict resolution
- Adaptability & willingness to learn
- Sales & customer engagement
- Positive attitude & team -oriented mindset
- Reliable & dependable
- Strong integrity, compassion and empathy
- Support team player
Timeline
Accounts Receivable /Billing and Collections Specialist
Reliant Home Warranty
12.2025 - Current
Paraprofessional
Zen Educate
09.2025 - 10.2025
Direct Support Professional / Program Manger
Center For Continuous Improvement
08.2021 - 06.2025
Waitress
Elmer's
02.2021 - 08.2021
Sales Associate/Retail Store Manager
Rue 21
07.2015 - 02.2018
High School Diploma -
Parkrose High School