Truddi Biano

• Responsible for invoice verification accuracy, adjusted accounts through credits or any discounts to achieve customer satisfaction and achieved successful resolutions to resolve and bring accounts to a zero balance. Oversaw and responded to a high volume of email and returned a high volume of voice mails. Posted, monitored, and reconciled a high volume of incoming payments.
• ACCOMPLISHMENTS: Collected approximately $100,000.00 of $200,000.00 in previously written off account balances. Assisted through collaboration with upper management a strategy to succeed. I assisted in the creation of outgoing email notices, follow up correspondence and multiple correspondence that proved to be extraordinarily successful in the collection of approximately $1,700,000.00 of 60-120+ days past due accounts.

• Set up store displays to promote new and existing merchandise to promote the products. Supervised and managed all other department employees, visual displays, and all safety store guidelines. Approved and authorized any returns or any mark downs, or customer discounts for the entire store. I utilized my expertise as a previous interior decorator to increase customer attraction to product options. Increased the sales margins applying my visual marketing expertise and sales experience for the company.
• Arranged consistent shelves, bins, and racks at 30 locations by following established planograms.

• Managed the company’s largest account in office and remotely for the Central Texas district. Approved and processed a high volume of purchase orders. Attended bi-weekly meetings and supplied reports of my accounts with all upper management. Managed approximately 20-40 incoming calls, emails and faxes per day from customers. Responded and resolved any issues or concerns for customer clarity and satisfaction. Authorized and approved any discounts or credits. Verified delivery of products. Processed new account credit applications. Processed and posted account payments and A/R reconciliations.

Managed all day-to-day operations per my scheduled shift. Was responsible for the opening and closing procedure of the store. Ensured all safety standards were implemented for all customers and employees Interviewed all new hires. Managed and was responsible for in person daily bank deposits. Processed and approved payroll. Scheduled and assigned all employee work schedules for up to 22 employees. Supervised all assigned daily job duties for 8-12 employees.. Maintained and applied all store policy and guidelines regarding all employee and customer relations. Increased profits through my merchandising skills.

• Managed a high volume of inbound current sales and existing account calls. Performed online EDI software demonstrations of product for sales and training purposes for new accounts. Analyzed and created a design of the software program to accommodate the customer’s specific business platform and needs. Negotiated and approved all new contracts including any discounts, percentage allocations, and credits. Resolved and managed all customer account satisfaction and account billing needs.
• ACCOMPLISHMENTS: Increased new potential client’s web traffic and inbound current sales calls by 95% by improving and optimizing web content that successfully expanded account base from zero to more than seven hundred accounts, created and tracked new customer satisfaction feedback program and reduced invoice over payments by 70%.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed client accounts, ensuring alignment with business objectives and enhancing customer satisfaction.
• Developed tailored solutions to address client needs and drive revenue growth.

• Coordinated and managed all day to day operations, managed all A/R & A/P needs including bank deposits, monthly CPA reports, collections, heavy data entry of up to 75 purchase orders/invoices on a daily basis, coded the general ledger and created and maintained computerized spreadsheets for President, new hires, payroll, time sheets, marketing & advertising, shipping & receiving, permits, deed restriction verifications, scheduled and managed job performance for up to 50 contractors, receptionist/multi phone lines, implemented and processed all new (customer specific) home sale contracts, advised and assisted in all product selection and had to remain updated on a large number of existing and new products available for explicitly customized designs.
• ACCOMPLISHMENTS: Set up and designed new office accounting and filing systems for efficiency and accuracy Improved number of new home sales with innovative marketing & advertising ideas.
• Directed project timelines and resource allocation to ensure timely completion of custom home builds.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.