Makayla Heffner-Figueroa
Vineland,NJ
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Virtua Reconstructive Orthopedics
Vineland, NJ
02.2023 - 08.2024
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Gained experience with Epic and ECW softwares.
Dispatcher
Tricare Medical Transportation
Pleasantville, NJ
11.2021 - 11.2022
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Education
Associate of Applied Science - Nursing
Rowan College of South Jersey
Vineland, NJ05-2026
Associate of Applied Science - Biomedical Health-science
Rowan College of South Jersey
Vineland, NJ12-2020
Skills
- Data Entry
- Office Administration
- Customer Service
- Medical terminology understanding
- Epic and ECW experience
- Cross-Functional Teamwork
- HIPAA Compliance
- Scheduling
Certification
- AHA BLS/CPR Certified on 5/16/2024
References
References available upon request.
Timeline
Office Assistant
Virtua Reconstructive Orthopedics
02.2023 - 08.2024
Dispatcher
Tricare Medical Transportation
11.2021 - 11.2022
Associate of Applied Science - Nursing
Rowan College of South Jersey
Associate of Applied Science - Biomedical Health-science
Rowan College of South Jersey
- AHA BLS/CPR Certified on 5/16/2024
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