Makayla Humphrey
Lake Worth,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
8
8
years of professional experience
Work History
AV Technician Helper
LEV AV Pro
08.2024 - 07.2025
- Utilized industry best practices in pulling low-voltage cabling.
- Trained and experienced in terminating Cat6 cables.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Installed and tested projects.
Lead Budtender
Green Dragon
12.2024 - 05.2025
- Educated customers on product varieties and effects to enhance purchasing decisions.
- Managed inventory levels, ensuring optimal stock availability and compliance with regulations.
- Trained new staff on product knowledge, customer service techniques, and operational procedures.
- Implemented effective sales strategies that improved overall customer satisfaction and engagement.
- Trained on using stores cash recycler to balance tills and complete end of day reports.
Customer Advisor
Sanctuary Medicinals
11.2023 - 07.2024
- Greeted customers and provided excellent customer service.
- Demonstrated a strong understanding of company policies and procedures.
- Assisted customers in selecting the best products for their needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
Front Desk Associate
Planet Fitness
04.2023 - 11.2023
- Greeted guests upon arrival and provided excellent customer service.
- Assisted with the check-in process for guests by verifying information.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Copy and Print Associate
Staples
10.2022 - 01.2023
- Performed daily maintenance of printers and copiers, including replenishing paper and toner.
- Operated digital printing presses to print documents with accuracy and precision.
- Provided customer service in person, over the phone, and via email.
- Assisted customers with their copy and print needs by offering product recommendations.
- Ensured that all jobs were completed within the specified deadlines.
- Maintained a clean workspace to ensure safety for co-workers and customers alike.
Customer Service Cashier
Winn Dixie Supermarket
01.2021 - 03.2022
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers at the end of each shift.
Customer Service Cashier
Green Hills Farms
10.2017 - 01.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Education
High School Diploma -
Onondaga Jr Sr High
Nedrow, NY01-2018
Skills
- Strong verbal and written communication
- Excellent work ethic
- Excellent reasoning skills
- POS Systems
- Cash Handling
- Customer Service
- Conflict Resolution
- Complex Problem-Solving
- Staff Mentoring
Education and Training
other
Timeline
Lead Budtender
Green Dragon
12.2024 - 05.2025
AV Technician Helper
LEV AV Pro
08.2024 - 07.2025
Customer Advisor
Sanctuary Medicinals
11.2023 - 07.2024
Front Desk Associate
Planet Fitness
04.2023 - 11.2023
Copy and Print Associate
Staples
10.2022 - 01.2023
Customer Service Cashier
Winn Dixie Supermarket
01.2021 - 03.2022
Customer Service Cashier
Green Hills Farms
10.2017 - 01.2020
High School Diploma -
Onondaga Jr Sr High