Summary
Overview
Work History
Education
Skills
Timeline
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Ma’Kayla Hyman

Charlotte,NC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Amazon
Charlotte, NC
01.2022 - 10.2023
  • Supported sales team members to drive growth and development.
  • Oversaw warranty counseling process to manage expense controls.
  • Answered customer inquiries via phone, email, and chat.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

West Charlotte High School
Charlotte, NC
06-2020

Skills

  • Customer service
  • Warranty management
  • Sales support
  • Order processing
  • Customer relationship management
  • Issue resolution
  • Call handling
  • Team collaboration
  • Effective communication
  • Problem solving
  • Scheduling
  • Professional telephone demeanor
  • Refund management
  • Shipping procedures
  • Empathy and patience
  • Delivery scheduling
  • Positive and professional

Timeline

Customer Service Representative

Amazon
01.2022 - 10.2023

High School Diploma -

West Charlotte High School
Ma’Kayla Hyman