Makayla Johnson
Columbia,TN
Summary
Adept at elevating guest experiences through exceptional service and menu expertise, notably at Prime&Pint, where I significantly increased sales. Skilled in high-volume dining, as well as large menu memorization, at The Cheesecake Factory. My strong work ethic and ability to engage guests have consistently enhanced dining satisfaction and efficiency. I’ve been in the industry for 10 years, and always work hard to uphold the standards of guests and the company.
Overview
4
4
years of professional experience
Work History
Server
Prime&Pint
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
The Cheesecake Factory
07.2021 - 04.2024
Server
Chuy's Tex-Mex
11.2020 - 04.2021
Education
Associate - Medical Coding
Columbia State Community College
Columbia, TNSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Menu Memorization
- High-volume dining
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Wine pairing knowledge
Timeline
Server
Prime&Pint
04.2024 - Current
Server
The Cheesecake Factory
07.2021 - 04.2024
Server
Chuy's Tex-Mex
11.2020 - 04.2021
Associate - Medical Coding
Columbia State Community College
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