Makayla Jones
Clinton,MO
Summary
Proactive and detail-oriented professional with a background at Compass Health Network, adept in schedule coordination and patient scheduling. Leveraged computer skills and a strong work ethic to enhance operational efficiency and customer satisfaction. Excelled in fostering teamwork and collaboration, significantly improving resource allocation and patient care outcomes.
Overview
3
3
years of professional experience
Work History
Behavior Health Scheduler
Compass Health Network
06.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Residential Treatment Specialist
Compass Health Network
08.2023 - 06.2024
- Evaluated residents'' progress regularly, adjusting treatment plans as needed to address changing needs or challenges.
- Coordinated discharge planning with case managers, ensuring smooth transitions back into the community for successful reintegration.
- Collaborated with therapists and medical professionals to ensure comprehensive care for each resident, resulting in better outcomes.
- Developed strong relationships with residents, fostering trust and open communication to support their treatment goals.
Clinic Receptionist
Labette Health
01.2022 - 08.2023
- Processed payments from patients for co-pays and uninsured visits.
- Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Organized patient files and medical records, resulting in easier access for clinic staff when needed.
- Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
Education
Associate of Applied Science - Medical Billing And Copdeing
Ultimate Medical Academy
Clearwater, FL06-2023
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Patient scheduling
- Document management
- Insurance verification
Timeline
Behavior Health Scheduler
Compass Health Network
06.2024 - Current
Residential Treatment Specialist
Compass Health Network
08.2023 - 06.2024
Clinic Receptionist
Labette Health
01.2022 - 08.2023
Associate of Applied Science - Medical Billing And Copdeing
Ultimate Medical Academy
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