Makayla Keitt
South Carolina
Summary
Dynamic customer service leader with a proven track record at Ruth's House Company, driving a 50% sales increase through strategic planning and effective conflict resolution. Skilled in data analysis and team collaboration, I excel in enhancing client satisfaction and optimizing service operations. Passionate about fostering positive customer experiences and continuous improvement.
Overview
9
9
years of professional experience
Work History
Director of Customer Service
Ruth's House Company
Hollyhill, SC
09.2020 - Current
- Developed customer service strategies to enhance client satisfaction and retention.
- Managed high volume emails and calls, optimizing customer inquiries about merchandise and orders.
- Resolved escalated customer complaints in a professional manner.
- Led training programs for staff on effective communication and conflict resolution.
- Collaborated with cross-functional teams to streamline service operations and improve workflows.
- Managed customer feedback process to identify areas for improvement in service delivery.
- Oversaw the implementation of new customer relationship management software for efficiency.
- Developed monthly reports on customer service trends and initiatives to inform strategy.
- Led production team to a 50% increase in sales over a 4 month period
- Meticulously examined data, demonstrating perspective insight for strategic decision making in logistics operations.
Administrative Assistant; Production Leader
Wedding Flowers For Rent
01.2022 - 01.2023
- Administered administrative tasks, processed invoices and orders, maintained office supplies inventory to support smooth office operations.
- Managed high volume emails and phone calls, optimizing customer inquiries regarding merchandise and orders for improved service response.
- Trained new and existing employees on production team expectations.
- Analyzed gaps in performance, diagnosed issues, and recommended enhancements to optimize efficiency.
Traveling Certified Nursing Assistant
Agape' Hospice Care
Columbia, SC
01.2019 - 01.2020
- Assisted 10+ patients per shift with daily tasks such as feeding, bathing, dressing, light housework, and exercise to enhance comfort and wellbeing.
- Monitored and recorded patients' vital signs, including blood pressure, heart rate, temperature, and respiratory rate, ensuring timely response to health changes.
- Transferred patients into beds and wheelchairs using lifting devices or hand assistance to ensure safety and dignity during mobility.
- Respect patients' privacy by adhering to HIPAA regulations.
- Utilized electronic charting systems to accurately document patient data, supporting effective communication and continuity of care.
Certified Nursing Assistant
Pruitt Health
Bamberg, SC
01.2017 - 01.2019
- Assisted 10+ patients per shift with daily tasks such as feeding, bathing, dressing, light housekeeping, and exercise to enhance patient comfort and well-being.
- Monitored and recorded patients' vital signs, including blood pressure, heart rate, temperature, and respiratory rate, to support timely medical interventions.
- Transferred patients into beds and wheelchairs using lifting devices or hand assistance, ensuring safe mobility and enhancing patient comfort.
- Respect patients' privacy by adhering to HIPAA regulations.
- Documented patient data in electronic charting systems, facilitating effective communication among healthcare team members.
Education
Bachelors of Science - Healthcare Studies
Medical University of South Carolina
Charleston, SCAssociates in Science -
Orangeburg-Calhoun Technical College
Orangeburg, SCHuman Resources - Leadership Development
Trident Technical College
Charleston, SC04-2026
Skills
- Customer service strategy
- Customer support
- Client engagement
- Service quality assurance
- Customer feedback analysis
- Conflict Resolution
- Problem Solving
- Data Analysis
- Project management
- Strategic Planning
- Budget oversight
- Resource allocation
- Operational efficiency
- Performance evaluation
- Organizational growth
- Staff training
- Technological Proficiency
- MS Office expertise
- MS Office suite
- Collaboration
- Teamwork
- Adaptability
- Organizational Skills
- Time Management
- Leadership training
- Interpersonal Skills
- Feedback analysis
- Compliance management
- Proficient in [software]
- Client engagement
- Compliance management
Languages
English (Native)
Timeline
Administrative Assistant; Production Leader
Wedding Flowers For Rent
01.2022 - 01.2023
Director of Customer Service
Ruth's House Company
09.2020 - Current
Traveling Certified Nursing Assistant
Agape' Hospice Care
01.2019 - 01.2020
Certified Nursing Assistant
Pruitt Health
01.2017 - 01.2019
Bachelors of Science - Healthcare Studies
Medical University of South Carolina
Associates in Science -
Orangeburg-Calhoun Technical College
Human Resources - Leadership Development
Trident Technical College