David Melton

Customer-focused operations leader with 24+ years of experience driving service excellence, streamlining order fulfillment, and strengthening customer relationships across multiple industries.

Proven expertise in customer service strategy, logistics, and team development, with a track record of improving client retention, enhancing operational efficiency, and delivering seamless customer experiences.

Skilled in cross-functional collaboration, event operations, and process optimization to align service goals with overall business growth.

Key Achievements & Responsibilities:

• Customer Service Leadership: Directed customer service operations for multiple companies, overseeing policies, procedures, and service strategies that enhanced customer satisfaction, retention, and loyalty.
• Order Management & Fulfillment: Streamlined workflows across manufacturing, production, and shipping to improve efficiency, accuracy, and on-time delivery. Skilled in logistics coordination, order tracking, and inventory management.
• Customer Experience Strategy: Implemented customer-centric support initiatives, reducing response times, improving resolution rates, and strengthening long-term client relationships.
• Team Development: Recruited, trained, and mentored high-performing teams, cultivating a culture of accountability, collaboration, and continuous improvement.
• Event Planning & Execution: Successfully planned, managed, and executed major industry events including Moab Red Rock Rally, Sand Sports Super Show, UTV Takeover, and other vendor shows, driving engagement, brand visibility, and sales opportunities.
• Cross-Functional Collaboration: Partnered with sales, marketing, IT, and operations teams to align customer service initiatives with overall business goals.

Results-driven sales leader with expertise in key account management, revenue growth, and contract negotiations. Skilled in developing customer-focused solutions, driving profitability, and building long-term client relationships.

Key Achievements:

• Managed 22 key accounts, strengthening partnerships through strategic account planning.
• Exceeded sales targets, generating $1.2M+ in revenue with tailored proposals and solutions.
• Led high-value contract negotiations and sales presentations, expanding market share.
• Partnered with marketing, operations, and service teams to streamline processes and improve client satisfaction.

Experienced customer service professional with expertise in firearms support, dealer relations, warranty management, and event representation. Proven ability to deliver premium client experiences, strengthen loyalty, and drive brand growth.

Key Achievements:

• Provided expert customer support and warranty services on product selection and technical inquiries.
• Managed dealer and distributor relations, processing B2B orders and maintaining strong partnerships.
• Represented the brand at major industry events (SHOT Show, Safari Club International) to engage dealers and enthusiasts.
• Conducted product demonstrations and training for customers, dealers, and industry professionals.

Operations leader with expertise in multi-company management, financial oversight, and strategic growth across construction, solar, and service industries. Skilled in workforce leadership, project management, and compliance.

Key Achievements:

• Directed daily operations and financial performance for plumbing and solar divisions.
• Led a workforce of 87 employees, driving recruitment, training, and performance success.
• Oversaw $2.6M solar projects for military facilities, ensuring compliance and on-time completion.
• Successfully managed one of the largest building fumigations with full safety and regulatory adherence.
• Coordinated industry events and trade shows, strengthening brand visibility and engagement.

Security operations leader with expertise in anti-terrorism, military installation security, tactical planning, and interagency collaboration. Skilled in compliance management and directing large-scale deployments to safeguard critical assets and personnel.

Key Achievements:

• Directed one of the largest defense security contracts in Hawaii and the U.S., leading 65+ armed Anti-Terrorism Officers per shift.
• Collaborated with NCIS, Army CID, U.S. Customs, Coast Guard, and local law enforcement to strengthen threat detection and response.
• Oversaw strategic security deployments across multiple military facilities, ensuring operational readiness and protection of infrastructure.
• Managed compliance, training, and reporting to meet strict federal and military standards.
• Developed and executed tactical and contingency plans to reduce risk and enhance rapid response.