MaKayla Kessel
Louisville,KY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Kentucky Department of Corrections
La Grange, KY
09.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Lead Teacher
B Hive Childcare Academy
La Grange, KY
10.2022 - 08.2023
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Developed and implemented strategies to improve student learning outcomes.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
Customer Service Representative
Lowes Home Improvment
Louisville, KY
07.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
Sales Associate
Kohls Department Store
Louisville, KY
11.2019 - 07.2021
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Some College (No Degree) - Major in Medical Assisting Minor in X-Ray
ATA College
Louisville, KYHigh School Diploma -
South Oldham High School
Crestwood, KY01-2019
Skills
- Mail handling
- Sensitive material handling
- Multi-line phone proficiency
- Highly organized
- Database entry
- Records administration
- Microsoft Office
- Insurance processing
- Scheduling and calendar management
- Prioritizing patients
- Payroll and benefits administration
Timeline
Administrative Assistant
Kentucky Department of Corrections
09.2023 - Current
Lead Teacher
B Hive Childcare Academy
10.2022 - 08.2023
Customer Service Representative
Lowes Home Improvment
07.2021 - 10.2022
Sales Associate
Kohls Department Store
11.2019 - 07.2021
Some College (No Degree) - Major in Medical Assisting Minor in X-Ray
ATA College
High School Diploma -
South Oldham High School
Similar Profiles
Richard PratherRichard Prather
Correctional Officer at Kentucky Department of CorrectionsCorrectional Officer at Kentucky Department of Corrections
Dara TinsleyDara Tinsley
Community Reentry Coordinator at Kentucky Department of CorrectionsCommunity Reentry Coordinator at Kentucky Department of Corrections
Darren WallDarren Wall
Correctional Officer at Kentucky Department of CorrectionsCorrectional Officer at Kentucky Department of Corrections