Ma'Kayla Kinchen
Pearland,TX
Summary
Dynamic leader with a proven track record at Biolife Plasma Services, enhancing operational efficiency and employee performance through expert team management and workplace safety initiatives. Skilled in fostering employee motivation and implementing creative solutions, significantly boosting staff retention and engagement. Demonstrates a commitment to excellence and a results-driven approach, ensuring high-quality service.
Overview
4
4
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
Houston, TX
01.2023 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
Scanner
Joe V's Smart Shop
Houston, TX
07.2020 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Phlebotomy Certification - Phlebotomy
1st Class Learning Center
Houston, TX09.2022
High School Diploma -
Willowridge High School
Houston, TX06.2018
Skills
- Workplace Safety
- Team Management
- Creative solutions
- Employee Retention
- Training and mentoring
- Employee Motivation
Timeline
Center Supervisor
Biolife Plasma Services
01.2023 - Current
Scanner
Joe V's Smart Shop
07.2020 - 01.2023
Phlebotomy Certification - Phlebotomy
1st Class Learning Center
High School Diploma -
Willowridge High School