Makayla King
Hope,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for handling escalated customer support issues.
Overview
1
1
Certification
9
9
years of professional experience
Work History
CSR
Mid South Adjustment
Pine Bluff, Arkansas
08.2026 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled account adjustments and processed payment inquiries effectively.
- Collaborated with team members to improve service delivery standards.
Certified Nursing Assistant (CNA)
The Blossoms Of Prescott
Prescott, AR
07.2026 - Current
- Provided personal care assistance with activities of daily living when requested
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records.
Hospice Certified Nursing Assistant
Dierksen Hospice
Texarkana, AR
07.2023 - 05.2026
- Provided personal care services to assist patients with their daily needs.
- Assisted patients with daily living activities and personal hygiene.
- Supported patients with daily living activities and personal hygiene to promote independence.
- Administered medications and monitored patient responses as directed.
- Administered medications and monitored patient responses.
- Educated families on patient needs and end-of-life care options.
- Guided families on patient needs and end-of-life care options to ensure informed decision-making.
Food Service Worker
HHS Aramark
Hope, AR
08.2022 - 07.2023
- Prepared and cooked food items in a fast-paced kitchen environment.
- Prepared and served food items in compliance with health and safety standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment to ensure efficient food preparation.
Central Sterile Technician
Texarkana Surgery Center
Texarkana, TX
04.2022 - 02.2023
- Cleaned surgical instruments to ensure safety and compliance with health standards., Wrapped medical supplies for sterilization and safe storage., Conducted decontamination processes for medical equipment and surfaces to ensure safety., Utilized a single source for equipment inventory management to streamline operations., PEL P pack, Operated sterilization machines to ensure proper functioning and safety of instruments.. (Only PRN)
- Sterilized surgical instruments following established protocols and safety standards.
- Assembled and prepared sterile supplies for various surgical procedures.
- Monitored sterilization equipment to ensure proper functioning and compliance.
CNA - Certified Nursing Assistant
Southern Caregivers
Texarkana, AR
05.2019 - 04.2022
- Assisted patients with daily living activities in a healthcare setting.
- Provided compassionate care to patients with diverse health needs.
- Assisted nursing staff with daily patient assessments and medication administration.
- Maintained cleanliness and safety standards in patient living spaces.
Administrative Assistant
Superior Senior Care
Texarkana, AR
09.2020 - 05.2021
- Administration assistants in duties, scheduling, Conducted recruitment processes, Provided support for payroll tasks.
- Managed appointment scheduling for clients and caregivers effectively.
- Coordinated communication between families and healthcare providers seamlessly.
- Assisted in maintaining accurate client records and documentation.
Certified Nursing Assistant
Heather Manor
Hope, AR
08.2017 - 09.2020
- Provided resident care
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to develop care plans for residents.
Education
Sterling Process Tech (N A) -
Medcerts
Shreveport, LASkills
- Customer service
- Client support
- Issue resolution
- Customer engagement
- Client relations
- Administrative support
- Appointment scheduling
- Data entry
- Record keeping
- Payment processing
- Process improvement
- Microsoft Excel
- Microsoft Outlook
- QuickBooks
- Accounts
- Payable
- Administrative tasks
- Clerical support
- Organizational skills
- Team collaboration
- Coordination
- Time management
- Computer proficiency
- Computer proficiency
- Clerical support
- Payment processing
Personal Information
Driving License: Driver's License
Certification
BLS Certification, Driver's License, CPR Certification, CNA
Timeline
CSR
Mid South Adjustment
08.2026 - Current
Certified Nursing Assistant (CNA)
The Blossoms Of Prescott
07.2026 - Current
Hospice Certified Nursing Assistant
Dierksen Hospice
07.2023 - 05.2026
Food Service Worker
HHS Aramark
08.2022 - 07.2023
Central Sterile Technician
Texarkana Surgery Center
04.2022 - 02.2023
Administrative Assistant
Superior Senior Care
09.2020 - 05.2021
CNA - Certified Nursing Assistant
Southern Caregivers
05.2019 - 04.2022
Certified Nursing Assistant
Heather Manor
08.2017 - 09.2020
Sterling Process Tech (N A) -
Medcerts