Makayla ledger
flagstaff,AZ
Summary
Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Safeway
Flagstaff, AZ
03.2023 - Current
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Satisfied customers with quick, accurate service under tight deadlines.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Greeted customers and answered product or service questions.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Dillard's
flagstaff, AZ
01.2023 - 02.2025
- Developed positive relationships with customers through friendly interactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Coconino Highschool
Flagstaff, AZ05-2022
Skills
- Patience and empathy
- Product picking
- Sales experience
- Deadline driven
- Product awareness
- Verifying order accuracy
- Online ordering
- Prioritizing orders
References
References available upon request.
Timeline
Online Personal Shopper
Safeway
03.2023 - Current
Customer Service Representative
Dillard's
01.2023 - 02.2025
High School Diploma -
Coconino Highschool
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