Makayla Legg
Summary
Dynamic professional with a proven track record at Walmart and other respected organizations, excelling in roles requiring exceptional customer engagement and adaptability. Experience in data entry, enhancing customer satisfaction and operational efficiency. Demonstrates a unique blend of problem-solving and meticulous attention to detail, driving improvements and achieving targets with confidence.
Overview
4
4
years of professional experience
Work History
Online Grocery Associate
Walmart
05.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Call Center Agent
AnswerNet
01.2024 - 04.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Office Assistant
Traditions at Morrill, Ohio State University
08.2023 - 12.2023
- Trained in maintaining confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Took Inventory for the convenience store portion of the business and helped with its operation.
Front End Associate
Walmart
04.2022 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Stocker/Parking Lot Attendant
Giant Eagle
02.2022 - 04.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Kitchen Employee
Kim's Grille
10.2020 - 11.2021
- Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
- Upheld the highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
- Improved communication between front-of-house staff and kitchen employees, resulting in smoother service flow during busy periods.
- Reduced food waste through proper storage techniques, inventory management, and utilizing leftover ingredients creatively.
Education
High School Diploma -
Tallmadge High School
Tallmadge, OH05.2023
Skills
- Customer Engagement
- Adaptability to Change
- Data entry proficiency
- Customer Service
- Attention to Detail
- Planning and Organization
- Customer Relations
- Problem-Solving
Affiliations
- A Moment of Magic
Languages
American Sign Language
Elementary
Timeline
Online Grocery Associate
Walmart
05.2024 - Current
Call Center Agent
AnswerNet
01.2024 - 04.2024
Office Assistant
Traditions at Morrill, Ohio State University
08.2023 - 12.2023
Front End Associate
Walmart
04.2022 - 08.2023
Stocker/Parking Lot Attendant
Giant Eagle
02.2022 - 04.2022
Kitchen Employee
Kim's Grille
10.2020 - 11.2021
High School Diploma -
Tallmadge High School