Zeph Hewitt
Cleveland,TN
Summary
Proven track record of enhancing customer satisfaction and streamlining processes, notably at Walmart, where my adeptness in online order processing and customer engagement led to significant improvements in order fulfillment accuracy. Skilled in ductwork installation and teamwork, my approach consistently exceeds employer expectations, fostering positive outcomes and efficient project completion. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
06.2022 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
Delivery Driver
DoorDash
06.2023 - 09.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Duct Installer
Hewitt Heating And Air
02.2022 - 08.2022
- Enhanced HVAC system efficiency by expertly installing ductwork according to specifications and blueprints.
- Increased overall project quality by conducting thorough inspections of installed ducts, ensuring proper sealing and insulation.
- Improved client satisfaction by addressing concerns and providing thorough explanations of the duct installation process.
- Collaborated with other tradespeople such as electricians and plumbers to ensure seamless integration of HVAC systems within building projects.
- Maintained workplace safety standards, adhering to OSHA regulations during all phases of duct installation projects.
- Ensured optimal air quality and airflow by accurately measuring and cutting duct materials for a precise fit.
- Supported business growth through meticulous attention to detail, resulting in positive referrals from satisfied clients.
- Enhanced company reputation by consistently delivering high-quality workmanship that exceeded customer expectations for their HVAC systems.
Stocker
Food City
01.2022 - 06.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Education
High School Diploma -
New Systems School
New System School, Inc. 456 Old Huntsville Rd Faye04.2022
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Shelf Stocking
- Online order tracking
- Brand representation
- Adaptability to Change
- Data entry proficiency
- Stock replenishment
- Heavy Lifting
- Online Order Processing
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Punctual and Reliable
- Willing to Learn
- Positive Attitude
- Friendly and Personable
- Job Site Cleanup
- Ductwork Installation
- Electrical Wiring
Timeline
Delivery Driver
DoorDash
06.2023 - 09.2023
Online Grocery Associate
Walmart
06.2022 - Current
Duct Installer
Hewitt Heating And Air
02.2022 - 08.2022
Stocker
Food City
01.2022 - 06.2022
High School Diploma -
New Systems School
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