Makayla Long
Gainesville,FL,
Summary
I am a current veterinary student with over two years of experience at VEG ER for Pets, where I worked as a Scribe and Customer Experience Coordinator and continue to serve per diem. In this fast-paced emergency setting, I assisted ER veterinarians with urgent and life-threatening cases while supporting clients through stressful situations with empathy and clear communication. This role strengthened my adaptability, clinical communication skills, and passion for emergency medicine, while deepening my appreciation for VEG's collaborative, team-based culture. I am excited about the opportunity to serve as a Student Ambassador and authentically represent the dynamic and mission-driven environment that defines VEG.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Coordinator
VEG ER for Pets
Tampa, FL
06.2024 - Current
- Processed patient check-ins and check-outs, ensuring accuracy in records and billing systems.
- Assisted veterinarians with administrative tasks, maintaining organized medical records and files.
- Resolved client inquiries and concerns effectively, fostering positive relationships with pet owners.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Scribe
VEG ER for Pets
Tampa, FL
12.2023 - Current
- Recorded detailed medical histories and treatment plans for pets during veterinary consultations.
- Assisted veterinarians in documenting patient information accurately and efficiently.
- Streamlined note-taking processes to enhance workflow during busy clinic hours.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Trained new staff on scribing protocols and best practices for effective communication.
Veterinary Assistant
Central Pasco Veterinary Care
Tampa, FL
05.2021 - 09.2021
- Assisted veterinarians during examinations and procedures, ensuring animal welfare and comfort.
- Monitored animal behavior and vital signs, reporting changes to veterinary staff promptly.
- Managed inventory of supplies, coordinating with vendors to ensure availability of necessary items.
Education
Doctor of Veterinary Medicine (D.V.M.) -
University of Florida
Gainesville, FL05-2029
Bachelor of Science - Integrative Animal Biology
University of South Florida
Tampa, FL05-2023
Skills
- Patience and composure
- Clinical support
- Documentation skills
- Proofreading expertise
- Organization
- Meeting facilitation
- Customer service
- Problem-solving
Certification
- RECOVER Initiative Certified: Basic & Advanced Life Support, RECOVER - August, 2024
- Fear Free Certified Professional, Fear Free, LLC - August, 2025
Timeline
Customer Experience Coordinator
VEG ER for Pets
06.2024 - Current
Scribe
VEG ER for Pets
12.2023 - Current
Veterinary Assistant
Central Pasco Veterinary Care
05.2021 - 09.2021
Doctor of Veterinary Medicine (D.V.M.) -
University of Florida
Bachelor of Science - Integrative Animal Biology
University of South Florida