Makayla Lucas
Chester,GA
Summary
Experienced with strategic sales planning, dynamic marketing strategies, and team leadership. Utilizes comprehensive market analysis to drive revenue and brand recognition. Track record of fostering team collaboration and achieving measurable success in competitive markets.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Director of Programming
Addington Place
Dublin, GA
07.2024 - Current
- Developed and implemented innovative programming initiatives to enhance resident engagement.
- Collaborated with staff to create diverse activity schedules tailored to resident interests.
- Led training sessions for team members on best practices in program delivery and facilitation.
- Analyzed resident feedback to refine programming offerings and improve overall satisfaction.
- Established partnerships with local organizations to expand resource availability for residents.
Data Entry Pharmacy Technician
ElderCare Pharmacy
Hawkinsville, GA
06.2021 - Current
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Improved overall patient satisfaction by taking initiative to resolve any issues related to incorrect prescription information or billing discrepancies promptly.
- Supported the pharmacy's commitment to exceptional patient care by actively participating in process improvement initiatives.
- Played an essential role in achieving daily operational goals within the pharmacy team through consistent execution of assigned tasks.
Sales Associate
Badcock Home Furniture
Savannah, GA
10.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Childcare Assistant Teacher
ORCHARD RISE CHILDCARE ENRICHMENT CENTER
Cochran, GA
04.2019 - 10.2019
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
Education
High School Diploma -
Bleckley County High School
Cochran, GA05-2017
Skills
- Customer Service
- Prescription Processing
- Fast Typing Speed
- HIPAA Compliance
- Patient confidentiality
- Accurate data entry
- Verbal Communication
- Data Entry
- Pharmaceutical knowledge
- Software Navigation
- Order Verification
- Problem-solving skills
- Team Collaboration
- Answering customer questions
- Drug safety
- Confidentiality and HIPAA
- HIPAA
- Drug Inventory Management
- Updating medication histories
- Attention to Detail
- Creative Thinking
- Prioritization and Organization
- Relationship Building
- Analytical Thinking
- Resolving Complaints
- Employee Training
- Sales coaching
- Pricing strategy
- Sales presentations
- Partnership development
Certification
- MICROSOFT WORD
- EXCEL
- POWERPOINT
Timeline
Director of Programming
Addington Place
07.2024 - Current
Data Entry Pharmacy Technician
ElderCare Pharmacy
06.2021 - Current
Sales Associate
Badcock Home Furniture
10.2019 - 05.2020
Childcare Assistant Teacher
ORCHARD RISE CHILDCARE ENRICHMENT CENTER
04.2019 - 10.2019
High School Diploma -
Bleckley County High School