MaKayla Marrero- Mogel
Reading,PA
Summary
Reliable and upbeat candidate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Server/Waitstaff
Mediterranean Medley
02.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Verified proper food preparation in line with company standards.
- Modeled best practices for sales and customer service.
Bakery Clerk
Redner's Warehouse Markets
08.2021 - Current
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Redner's Warehouse Markets
05.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
Chiropractic Assistant
Spine And Wellness Center
01.2022 - 12.2022
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Restaurant Busser
Anthony's Trattoria
01.2018 - 04.2019
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
Education
Bachelor of Science - Healthcare Administration And Finance
Alvernia University
Reading, PAHigh School Diploma -
Exeter Twp Senior High School
Reading, PA06.2022
Skills
- Social skills
- Positive Customer Engagement
- Presentation Skills
- Collaborative Teamwork
- Purchase Recommendations
Timeline
Server/Waitstaff
Mediterranean Medley
02.2024 - Current
Chiropractic Assistant
Spine And Wellness Center
01.2022 - 12.2022
Bakery Clerk
Redner's Warehouse Markets
08.2021 - Current
Cashier
Redner's Warehouse Markets
05.2019 - Current
Restaurant Busser
Anthony's Trattoria
01.2018 - 04.2019
Bachelor of Science - Healthcare Administration And Finance
Alvernia University
High School Diploma -
Exeter Twp Senior High School