Makayla Martin
Troy,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Multi-Family Data Researcher
Aln Apartment Data
05.2022 - Current
- Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
- Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
- Applied statistical and algebraic techniques to interpret key points from gathered data.
- Followed a structured system and sequence of questions to insure that all data is being collected correctly
Front Counter Manager
Captain D's Restaurant
10.2021 - 04.2022
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Served consistent portions following recipes and control standards.
- Controlled expenses and boosted profitability by managing food and labor costs.
Bank Teller
FNB Bank
10.2020 - 10.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Front Counter Team Member
Captain D's Restaurant
07.2016 - 10.2020
- Managed multiple tasks in high-volume environment.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Delivered food to guest tables with timeliness and efficiency.
- Relayed information about menu selections and featured products.
- Processed sales transactions using POS system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Provided information regarding promotions and menu items.
- Processed customer orders and accurately entered into order system.
- Demonstrated knowledge and applied proper food handling standards.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Education
High School Diploma -
Mayfield High School
Mayfield, KY05.2019
Skills
- Advanced Mathematical Abilities
- Data Mining
- Updating Client Data
- Market Data
- Cashier's Checks
- Night Deposit Transaction
- Upselling Skills
- Teamwork and Collaboration
- Pleasant and Personable
- Money Handling, Currency Packaging, Bank Deposits
- Good Telephone Etiquette
- Dependable and Responsible
Timeline
Multi-Family Data Researcher
Aln Apartment Data
05.2022 - Current
Front Counter Manager
Captain D's Restaurant
10.2021 - 04.2022
Bank Teller
FNB Bank
10.2020 - 10.2021
Front Counter Team Member
Captain D's Restaurant
07.2016 - 10.2020
High School Diploma -
Mayfield High School
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