Summary
Overview
Work History
Education
Skills
Timeline
Server

Makayla Martinez

Tempe,AZ

Summary

server with a strong work ethic and exceptional customer service skills, honed at Fogo De Chao. Proven ability to exceed sales targets and enhance guest satisfaction through effective multitasking and relationship management. Adept at POS operation and maintaining a positive dining experience, ensuring compliance with health protocols.

Overview

5
5
years of professional experience

Work History

Server

The Creaked Egg
12.2023 - 03.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Butterfield
05.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Fogo De Chao
09.2022 - 12.2022
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Server

Rigatoni’s
01.2021 - 11.2021
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Sa Bai
05.2020 - 05.2021


  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Tempe Union High School
Tempe, AZ
05.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • Food running
  • High volume dining
  • Performance improvement
  • Table bussing
  • Relationship management
  • Dining area maintenance
  • Beverage preparation
  • Multitasking and organization
  • POS operation
  • Positive and professional
  • Hardworking
  • Communicative

Timeline

Server

The Creaked Egg
12.2023 - 03.2025

Server

Fogo De Chao
09.2022 - 12.2022

Server

Butterfield
05.2022 - 09.2023

Server

Rigatoni’s
01.2021 - 11.2021

Server

Sa Bai
05.2020 - 05.2021

High School Diploma -

Tempe Union High School

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Makayla Martinez