Makayla Miller

In October 2021, I started as a medical secretary for Dr. Ricketts. Job duties for medical secretary include answering 60-110 incoming calls, communicating with the doctors and calling patients with results, sending medication refills, prior authorizations for medications and testing, scheduling tests for patients, sending referrals for patients, completing paperwork for doctors, taking off voicemails, and managing schedules. When a call team member left unexpectedly, I took on the responsibility of Dr. Marchand until he left the practice. Once he left, I took over the responsibility of Dr. Osborne. In November 2024, I became the outreach coordinator for the office. This job required me to keep track of thousands of patients via excel sheets and submit chart notes and other screening information to Medicare insurance companies though 3 different portals which resulted in how much the company received back in reimbursements for meeting those measures. In December 2024, I took over as the medical secretary supervisor. I oversee 26 call secretaries and still do all of the secretary duties mentioned above when secretaries quit or are out for illness or vacation. I approve PTO requests and manage schedules. I enter time into time clock to be processed for payroll. I oversee schedules to ensure appointments are scheduled correctly per the provider preference. I train the new staff. Interview new employees and write secretary disciplinary actions.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.