Makayla Mosley
Melbourne ,AR
Summary
Dynamic Operations/Social Media Manager with a proven track record at The Lemon Tree Boutique, enhancing customer retention and brand presence through excellent customer service skills and social media management. Skilled in photo and video editing (hard skill) and fostering teamwork (soft skill), successfully boosted engagement rates significantly. Excelled in vendor relations and business development, ensuring customer satisfaction and brand consistency.
Overview
10
10
years of professional experience
Work History
Operations/Social Media Manager
The Lemon Tree Boutique
11.2014 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Provided exceptional customer service through shopping experiences to ensure customer satisfaction and retention.
- Managed outgoing orders and shipments through our retail website.
- Facilitated a positive work environment through communication and a willingness to adapt to industry changes.
- Managed incoming inventory and shipments.
- Managed relationships with vendors and suppliers to establish timely delivery of services.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Oversaw employees and managed daily activities and tasks.
Education
High School Diploma -
Izard County High School
Brockwell, ArkansasBachelor Of Science - Management And Marketing
Arkansas State University
Jonesboro, AR12.2018
Associate Of Arts And Sciences - Business
Arkansas State University
Mountain Home, AR12.2016
Associate Of Arts - General Studies
Ozarka College
Melbourne, AR05.2016
Skills
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Content Development
- Verbal and written communication
- Critical Thinking
- Networking and relationship building
- Content Strategy
- Business Development
- Brand Management
Accomplishments
-Ozarka College ambassador, maintained a high GPA and involvement in special tasks given by the college
-Arkansas State University Honors
Timeline
Operations/Social Media Manager
The Lemon Tree Boutique
11.2014 - Current
High School Diploma -
Izard County High School
Bachelor Of Science - Management And Marketing
Arkansas State University
Associate Of Arts And Sciences - Business
Arkansas State University
Associate Of Arts - General Studies
Ozarka College
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