MaKayla Nipp
1349 Copper Meadow Drive, Mesquite,TX
Summary
Results-driven retail leader with 10+ years of experience at Kay Jewelers, progressing from Sales Associate to Store Manager. Proven success in driving sales growth, developing high-performing teams, delivering exceptional customer experiences, and managing daily store operations in both mall and outlet environments. Strong expertise in consultative selling, coaching, inventory control, and brand standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Kay Jewelers
08.2023 - Current
- Successfully manage a flagship mall location with high customer traffic
- Lead all aspects of store operations for a high-volume location, including sales performance, staffing, inventory, and customer experience
- Recruit, train, coach, and develop a results-driven sales team to meet and exceed revenue, credit, and service KPIs
- Drive consultative selling behaviors to increase conversion, average transaction value, and client loyalty
- Analyze sales reports and performance metrics to create action plans that improve productivity and profitability
- Built a strong team culture focused on accountability, engagement, and customer service excellence
- Maintain visual merchandising standards while ensuring compliance with cash handling, company policies, and loss prevention
- Achieved Top sales percent over goal in the entire region 2024
Store Manager
Kay Jewelers
03.2019 - 08.2023
- Led the store through multiple peak seasons while maintaining strong sales and service results
- Promoted internal talent and supported career growth within the team
- Developed and mentored team members through structured coaching, onboarding, and performance feedback
- Delivered exceptional customer experiences by customizing and overseeing special orders, managing repairs and resolving escalations
- Oversaw daily operations including scheduling, payroll, inventory management, and store financials
- Maintained brand standards, merchandising execution, and operational compliance
Education
1 Year -
TARLETON STATE UNIVERSITY
05.2016
High School Diploma -
JOHN HORN HIGH SCHOOL
05-2015
Skills
- Store & Multi-Level Leadership
- Sales & KPI Performance Management
- Team Training & Coaching
- Customer Experience & Clienteling
- Visual Merchandising
- Cash Handling & Operational Compliance
- Inventory Control & Loss Prevention
- Problem Solving & Conflict Resolution
Certification
- Gemologist, Diamond Council of America, 01/01/24
- Diamontologist, Diamond Council of America, 01/01/16
Timeline
Store Manager
Kay Jewelers
08.2023 - Current
Store Manager
Kay Jewelers
03.2019 - 08.2023
1 Year -
TARLETON STATE UNIVERSITY
High School Diploma -
JOHN HORN HIGH SCHOOL