Makayla Pacheco
San Antonio,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
HEB Grocery Store
San Antonio, TX
05.2018 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Lead
Six Flags Fiesta Texas
San Antonio, TX
08.2016 - 02.2018
- Directed customer service staff activities, including training, coaching and performance management.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Developed strategies for improving customer satisfaction levels.
- Implemented changes based on feedbacks received from customers.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Education
High School Diploma -
Holmes High School
San Antonio, TX06-2018
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Customer Service
- Problem Resolution
- Staff Training
- Active Listening
- Customer consulting
- Prioritization
Accomplishments
- Grand opened the brand new Fair Oaks H-E-B in 2024
- Assistant teacher for 3 years for 1st, 2nd and 4th graders
- Took de-escalation courses
Affiliations
- Hobby baker/cake decorator
Timeline
Customer Service Representative
HEB Grocery Store
05.2018 - Current
Customer Service Lead
Six Flags Fiesta Texas
08.2016 - 02.2018
High School Diploma -
Holmes High School
Similar Profiles
Peyton O'RileyPeyton O'Riley
Personal Shopper at HEB Grocery StorePersonal Shopper at HEB Grocery Store
Joshua AlpertJoshua Alpert
Bakery Department Manager at HEB Grocery StoreBakery Department Manager at HEB Grocery Store
Elyssa DeLeonElyssa DeLeon
E Shopper at HEB Grocery StoreE Shopper at HEB Grocery Store
Lupita ChaidezLupita Chaidez
Food Service Associate at HEB Grocery StoreFood Service Associate at HEB Grocery Store
Erwin ManalotoErwin Manaloto
Associate at VisionworksAssociate at Visionworks