Makayla Propp
Highlands Ranch,CO
Summary
A friendly employee with a proven track record in customer service and team leadership, notably at Black Rock Coffee Bar. Excelled in decision-making and creative problem-solving, enhancing shift productivity and sales revenue. Skilled in employee training and guest service, demonstrating a results-focused approach to assure quality results. Consistently recognized for hard work, attention to detail, and goal achievement.
Overview
5
5
years of professional experience
Work History
Barista
Black Rock Coffee Bar
06.2021 - 08.2024
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Platos Closet
01.2020 - 06.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Business Marketing
San Diego State University
San Diego, CA05.2026
High School Diploma -
Rock Canyon High School
Highlands Ranch, CO05.2022
Skills
Decision-making capabilities
Customer service focus
Employee Training
Guest service
Creative Problem-Solving
Team Leadership
Accomplishments
- Selected to assist in an out-of-state Grand Opening of a Black Rock Coffee Bar location in Tri-Cities, WA. Maintained efficiency in store operations (June 2022).
- Selected to assist in an in-state Grand Opening of a Black Rock Coffee Bar location in Arvada, CO. Guided efficiency and improved skill sets of newly hired staff (August 2024).
Leadership
Shift Lead
Promoted to SHL August 2024-Current
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Trained new employees and delegated daily tasks and responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive atmosphere for customers.
Timeline
Barista
Black Rock Coffee Bar
06.2021 - 08.2024
Sales Associate
Platos Closet
01.2020 - 06.2020
Business Marketing
San Diego State University
High School Diploma -
Rock Canyon High School
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