Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Smith

Reynoldsburg,OH

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.

Overview

6
6
years of professional experience

Work History

Hostess

Hollywood Casino Columbus
04.2023 - 07.2023
  • Greeted 100’s of customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Warehouse Packer

Simos Staffing
08.2022 - 12.2022
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Operated tape machines, scales and label printers to package items correctly.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Organized items on racks, shelves and bins to maintain established order.

Security Guard

OSS
12.2021 - 08.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Food Maker

Little Italy Ristorante
06.2019 - 08.2020
  • Packaged and stored food products following proper handling and preservation methods.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Vet Assistant

Petland
03.2017 - 12.2019
  • Answered owner animal health questions and advised on best care practices.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Maintained clean and safe animal living areas.

Education

High School Diploma -

Groveport Madison High School
Groveport, OH
05.2020

Skills

  • Phone Inquiries
  • Conveyor Systems
  • Customer Satisfaction
  • Document Preparation
  • Solving Customer Concerns
  • Contact Follow-Up
  • Customer Service and Assistance
  • Hospitality and Accommodation
  • Providing Feedback
  • Telephone Skills
  • Product and Service Sales

Timeline

Hostess

Hollywood Casino Columbus
04.2023 - 07.2023

Warehouse Packer

Simos Staffing
08.2022 - 12.2022

Security Guard

OSS
12.2021 - 08.2022

Food Maker

Little Italy Ristorante
06.2019 - 08.2020

Vet Assistant

Petland
03.2017 - 12.2019

High School Diploma -

Groveport Madison High School

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