Makayla Smoot
Saginaw
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Teleperformance USA
El Paso
12.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and feedback.
- Provided product information and guided customers in choosing services.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Key Holder /Retail Sales Lead
Dollar General
Saginaw
11.2022 - 12.2023
- Opened and closed the store, including counting tills and deposits.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Assisted in general housekeeping to maintain store image.
- Managed daily store operations, including stocking, pulling expired merchandise, and scanning vendor shipments.
- Assisted with administrative tasks, such as reviewing CCTV logs, processing coupons, vendor matching, and recalls.
- Conducted bank runs and maintained accurate cash handling procedures.
- Provided exceptional customer service, supporting a positive shopping experience.
Package Handler
FedEx
Saginaw
08.2021 - 11.2022
- Sorted packages based on destination and priority for efficient processing.
- Operated parcel scanning equipment to track shipment progress accurately.
- Loaded and unloaded freight from trucks using safety protocols.
Caregiver
Covenant Glen Of Frankenmuth
Frankenmuth
11.2019 - 08.2021
- Assisted residents with daily activities including feeding, bathing, dressing, and hygiene.
- Collaborated with healthcare professionals to ensure quality care delivery.
- Delivered in-home care including cooking, feeding, bathing, and light housekeeping.
- Monitored patient health and supported mobility and daily routines.
- Provided companionship and ensured comfort, safety, and well-being
Assistant Caregiver
Linda’s Gifted Hands
Saginaw
07.2016 - 11.2019
- Assisted clients with daily living activities and personal care needs.
- Maintained a safe and clean environment for clients and staff.
- Collaborated with healthcare professionals to implement care plans.
- Documented client progress and reported changes to supervisors regularly.
- Ensured a safe, nurturing, and engaging environment for children in care.
- Adhered to HIPAA regulations regarding confidentiality of patient information.
Education
Bridgeport High School
Bridgeport , MISkills
● Communicative, Time Management and Organization
● Record-Keeping, Eligibility Verification and Data Analysis
● Strategic, Critical Thinking and Complaint Resolution
● Software Programs/Technology(Zendesk, Teams, MSO)
● Payment Processing, Email Support and Quality Assurance
Timeline
Customer Service Representative
Teleperformance USA
12.2023 - Current
Key Holder /Retail Sales Lead
Dollar General
11.2022 - 12.2023
Package Handler
FedEx
08.2021 - 11.2022
Caregiver
Covenant Glen Of Frankenmuth
11.2019 - 08.2021
Assistant Caregiver
Linda’s Gifted Hands
07.2016 - 11.2019
Bridgeport High School