Summary
Overview
Work History
Education
Skills
Certification
Contact
Languages
Timeline
Generic
Makayla Thomas

Makayla Thomas

Summary

dedicated customer service professional with 3+ years of experience in the customer service retail industry. strong skills in customer service international communication the ability to meet and exceed customer needs by providing timely ,effective,empathetic support

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Representative

Guideway Care
01.2018 - 04.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Crew Member Team Leader

McDonald's Restaurant
05.2020 - 02.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Hotel Housekeeping

Sheraton Hotels
05.2021 - 07.2021
  • Maintained a clean, welcoming reception area that contributed to a positive first impression for all hotel visitors.
  • Maintained a clean, safe working environment through regular equipment maintenance checks and workstation housekeeping duties.
  • Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
  • Performed deep cleaning duties as needed to maintain hotel appearance and sanitation standards.

Retail Sales Associate Cashier

Walmart
10.2022 - 12.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.

Order Picker

Warehouse Fulfillment, Amazon
08.2023 - 02.2025
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

High School Diploma -

Midfield High School
Midfield, AL
05.2021

Skills

  • Order picking
  • Packing and shipping
  • Work area maintenance
  • Merchandise restock
  • Boxing and labeling
  • Labeling and stocking
  • Order filling
  • Typing speed
  • Phone etiquette
  • Billing management
  • Call handling
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Microsoft office
  • Customer relations

Certification

  • certified customer service representative
  • MCAS - Microsoft Certified Application Specialist

Contact

Birmingham , AL

+1(205)442-9906

MakaylaDThomas2003@gmail.com


Languages

English
Full Professional

Timeline

Order Picker

Warehouse Fulfillment, Amazon
08.2023 - 02.2025

Retail Sales Associate Cashier

Walmart
10.2022 - 12.2022

Hotel Housekeeping

Sheraton Hotels
05.2021 - 07.2021

Crew Member Team Leader

McDonald's Restaurant
05.2020 - 02.2021

Call Center Customer Service Representative

Guideway Care
01.2018 - 04.2020

High School Diploma -

Midfield High School

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