Makayla Veal
Yulee
Summary
Motivated hospitality professional with 5+ years of experience in hotel operations, guest relations, and sales support. Skilled in customer retention, team leadership, accounts receivable, building strong client relationships in fast-paced environments. Proven ability to increase guest satisfaction, resolve issues efficiently and support revenue goals.
Overview
7
7
years of professional experience
Work History
Front Desk Lead
Residence Inn by Marriott Amelia Island
Fernandina Beach, FL
11.2024 - Current
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained new team members on customer service standards and operational procedures.
- Resolved guest complaints promptly, enhancing overall guest satisfaction ratings.
- Implemented process improvements that streamlined front desk workflows and reduced wait times.
- Assisted in developing marketing strategies to promote hotel amenities and services.
Front Desk Associate
Residence Inn by Marriott Amelia Island
Fernandina Beach, FL
05.2022 - 11.2024
- Greeted guests upon arrival, providing exceptional customer service and ensuring a welcoming atmosphere.
- Managed front desk operations, including check-ins and check-outs, to ensure efficient guest flow.
- Handled guest inquiries and resolved issues promptly to enhance overall satisfaction and experience.
- Processed reservations using property management systems, maintaining accuracy in bookings and availability.
Retail Sales Associate
Rack Room
Yulee, FL
10.2020 - 04.2022
- Provided exceptional customer service to enhance shopping experiences and foster loyalty.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Trained and mentored new associates, promoting best practices in sales techniques and customer engagement.
- Implemented visual merchandising strategies to optimize product displays and drive sales performance.
Cashier
Zaxbys
Fernandina Beach, FL
05.2019 - 07.2019
- Maintained cleanliness and organization of front counter and dining area.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Processed customer transactions efficiently and accurately at high-volume service points.
- Managed cash registers, ensuring balanced drawers and adherence to cash handling procedures.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FLNo Degree -
Florida State College
Jacksonville, FL2029
Skills
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
- Customer-relationship management
- Microsoft office
- Training and development
- Conflict resolution
- Team leadership
Languages
English
Native or Bilingual
Timeline
Front Desk Lead
Residence Inn by Marriott Amelia Island
11.2024 - Current
Front Desk Associate
Residence Inn by Marriott Amelia Island
05.2022 - 11.2024
Retail Sales Associate
Rack Room
10.2020 - 04.2022
Cashier
Zaxbys
05.2019 - 07.2019
High School Diploma -
Fernandina Beach High School
No Degree -
Florida State College