Makayla Watts

As a Shift Leader and Crew Member at Dunkin, I provide friendly customer service in a fast-paced environment while ensuring orders are prepared accurately and efficiently. I helped with opening and closing procedures, handle cash transactions, train and support team members, and help maintain store cleanliness and food safety standards. In my leadership role, I help manage daily operations, delegate tasks, and support my team to ensure smooth shifts and a positive experience for every guest. This position has strengthened my communication, leadership, multitasking, and problem solving skills while teaching me how to work well under pressure.

As a Crew Member at Sheetz, I provided friendly customer service in a fast-paced environment while helping customers with their needs and ensuring a positive experience. I was cross-trained in multiple areas of the store, including food preparation, cashier responsibilities, stocking, cleaning, and maintaining food safety standards. Being cross-trained allowed me to adapt quickly, support different teams when needed, and develop strong communication, multitasking, and problem solving skills. This experience taught me how to work efficiently under pressure while remaining dependable and focused on delivering great service.