Makayla Westendorf
Greene,IA
Summary
Professional with strong background in healthcare administration, adept at leading teams and ensuring regulatory compliance. Skilled in operational management, resident care, and budget oversight. Known for fostering collaborative environments and maintaining high standards. Reliable and adaptable, focused on delivering consistent results in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Rehabilitation Center of Allison
Allison, IA
02.2025 - Current
- Guided and mentored 50+ employees in 48-bed facility while overseeing daily administrative tasks.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Directed daily operations to ensure compliance with state and federal regulations.
- Collaborated with clinical teams to develop evidence-based policies and procedures that ensured consistent delivery of high-quality care services.
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Increased occupancy from 72% to 98%.
- Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Licensed Nursing Home Administrator
New Hampton Nursing and Rehabilitation Center
New Hampton, IA
09.2022 - 12.2024
- Directed daily operations to ensure compliance with state and federal regulations.
- Implemented quality improvement initiatives to enhance resident care services.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
- Managed operations at 54-bed facility.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
- Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
- Evaluated vendor contracts for cost-effectiveness, negotiating favorable terms for supplies and equipment purchases that reduced overall expenses.
- Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
- Supervised financial transactions for both employees and patients.
Licensed Nursing Home Administrator
Colonial Manor of Elma
Elma, IA
02.2022 - 09.2022
- Managed interdisciplinary team meetings to coordinate care plans and address resident needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problem solving.
- Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
- Strengthened partnership with local educational institutions, increasing opportunities for student internships and clinical rotations within the facility.
- Developed and maintained budgets to optimize resource allocation and reduce operational costs.
- Fostered relationships with families, staff, and community partners to improve service delivery.
- Analyzed resident feedback to identify areas for program enhancement and satisfaction improvement.
- Trained and mentored staff on best practices in caregiving and regulatory compliance standards.
- Oversaw facility maintenance programs ensuring a safe and welcoming environment for residents.
- Managed operations at 40-bed facility.
Business Office Manager
North Crest Specialty Care
Waterloo, IA
03.2021 - 02.2022
- Streamlined billing processes, improving accuracy and reducing errors in patient accounts.
- Implemented electronic documentation systems, increasing accessibility of patient information across departments.
- Conducted regular audits of financial records, ensuring fiscal responsibility and transparency.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
Education
Bachelor's Degree - Gerontology: Long Term Care Administration
University of Northern Iowa
Cedar Falls, IA05-2018
Associate of Arts - General
Hawkeye Community College
Waterloo, IA12-2015
Skills
- Operations management
- Organizational leadership
- Quality improvement
- Personnel management
- Profit improvements
- Employee retention strategies
- Performance improvement
- Budgeting expertise
- Attention to detail
- Excellent communication
- Critical thinking
Accomplishments
- Supervised team of 50+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- NHA - Licensed Nursing Home Administrator
Interests
Family Time, Boating, Reading, Exercising
HIGHLIGHTS
- Back-to-back deficiency free surveys
- Assisted in facility improvements to move a 3-star to a 4-star CMS rating
- Bronze Award Applicant
Languages
English
Timeline
Licensed Nursing Home Administrator
Rehabilitation Center of Allison
02.2025 - Current
Licensed Nursing Home Administrator
New Hampton Nursing and Rehabilitation Center
09.2022 - 12.2024
Licensed Nursing Home Administrator
Colonial Manor of Elma
02.2022 - 09.2022
Business Office Manager
North Crest Specialty Care
03.2021 - 02.2022
Bachelor's Degree - Gerontology: Long Term Care Administration
University of Northern Iowa
Associate of Arts - General
Hawkeye Community College